Punjabi Bilingual Collections Agent
2 days ago
CornerStone Staffing is recruiting for a motivated Bilingual Punjabi Speaking Collections Agents to join premier Auto Finance company in Fort Worth, TX. In this role, you will begin as a Customer Service Representative (CSR) handling incoming customer inquiries and will transition to collections on early-stage delinquencies. This is an excellent opportunity for individuals who thrive in a fast-paced environment, possess excellent interpersonal skills, and are eager to grow their careers.
Job Posting: Bilingual Collections Agent - Punjabi
Location: Fort Worth, TX
Pay Rate:
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$20-23/hour BOE
Schedule: Hybrid, 8-hour shifts (8:00 AM - 6:00 PM). Schedule flexibility is based on performance measures.
Responsibilities:
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Customer Service:
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Handle incoming calls from customers with professionalism and courtesy.
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Assist customers with payment processing via phone pay, quick collect, and letters.
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Collections:
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Collect payments on live and terminated accounts, including past due payments, lease-end charges (e.g., mileage, wear and tear), repossession balances, and total loss deficiencies.
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Negotiate payment arrangements and follow up on pending actions or expired agreements.
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Manage a queue of assigned accounts and perform skip tracing activities to locate customers and collateral when needed.
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Initiate repossession activities when necessary.
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Collaboration:
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Work with internal and external teams to resolve escalated customer issues or complaints.
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Provide feedback and recommendations for process improvements or training materials.
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Compliance:
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Adhere to corporate standards and compliance requirements at all times.
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Qualifications:
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Education:
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High School Diploma or GED required. Bachelor s Degree preferred.
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Experience:
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1-2 years of experience in Customer Service or Collections preferred.
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Automotive industry knowledge is a plus but not required.
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Skills:
Bilingual proficiency in Punjabi is required.
Excellent interpersonal skills and ability to integrate with a team.
Strong problem-solving and negotiation skills.
#ZIP
#CB
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