Punjabi Bilingual Collections Agent

2 days ago


Fort Worth, United States CornerStone Staffing Full time

CornerStone Staffing is recruiting for a motivated Bilingual Punjabi Speaking Collections Agents to join premier Auto Finance company in Fort Worth, TX. In this role, you will begin as a Customer Service Representative (CSR) handling incoming customer inquiries and will transition to collections on early-stage delinquencies. This is an excellent opportunity for individuals who thrive in a fast-paced environment, possess excellent interpersonal skills, and are eager to grow their careers.

Job Posting: Bilingual Collections Agent - Punjabi
Location: Fort Worth, TX
Pay Rate:

  • $20-23/hour BOE

Schedule: Hybrid, 8-hour shifts (8:00 AM - 6:00 PM). Schedule flexibility is based on performance measures.

Responsibilities:

  • Customer Service:

    • Handle incoming calls from customers with professionalism and courtesy.

    • Assist customers with payment processing via phone pay, quick collect, and letters.

  • Collections:

    • Collect payments on live and terminated accounts, including past due payments, lease-end charges (e.g., mileage, wear and tear), repossession balances, and total loss deficiencies.

    • Negotiate payment arrangements and follow up on pending actions or expired agreements.

    • Manage a queue of assigned accounts and perform skip tracing activities to locate customers and collateral when needed.

    • Initiate repossession activities when necessary.

  • Collaboration:

    • Work with internal and external teams to resolve escalated customer issues or complaints.

    • Provide feedback and recommendations for process improvements or training materials.

  • Compliance:

    • Adhere to corporate standards and compliance requirements at all times.

Qualifications:

  • Education:

    • High School Diploma or GED required. Bachelor s Degree preferred.

  • Experience:

    • 1-2 years of experience in Customer Service or Collections preferred.

    • Automotive industry knowledge is a plus but not required.

  • Skills:

Bilingual proficiency in Punjabi is required.

Excellent interpersonal skills and ability to integrate with a team.

Strong problem-solving and negotiation skills.

#ZIP

#CB



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