Financial Care Counselor
3 days ago
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
DUKE RALEIGH SAME DAY SURGERY/ADMISSIONS: Morning Shift (5:00 AM - 1:30 PM)Occ SummaryAccurately complete patient accounts based on departmentalprotocol, policies, and procedures and compliance with regulatory agencies, toinclude include but not limited to pre-admission, admission, pre-registration, and registration functions. Ensure all insurance requirements are met prior to patients arrival and inform patients of their financial viability prior to arrival for services. Arrange payment options withthe patients and screens patients for gov ernment funding sources.
Work PerformedAnalyze insurance coverage and benefits for service to ensure timely reimbursement. Maintain Prior Authorization Certification and/or authorizations as appropriate. Facilitate payment sources for uninsuredpatients. Determine if the patient's condition is the result of an accident and perform a complete review to determine the appropriate source of liability/payment. Admit, regularize, and pre-register patients with accurate patient demographic and financial data. Resolve insurance claim rejections/denials and remedy expediently. Calculate andcollect cash payments appropriately for allpatients. Reco ncile dailycash deposit.Evaluate diagnoses to ensure compliance with the LocalMedicare Review Policy. Perform those duties necessary to ensure all accounts are processed accurately and efficiently. Compile departmental statistics for budgetary and reporting purposes.Explain bills according to P RMO credit and collection policies. Implement appropriate collection actions and assist financially responsible persons in arranging payment. Make referral for financial counseling.
Determine the necessity of third-party sponsorship and process patients accordingly with policy and procedure. Examine insurance policies and other third-party sponsorship materials for purposes of payment.Inform the attending physician of patient financial hardship. Complete the managed caregiver waiver form for patients considered out of network and receiving services at a reduced benefit level. Update the bill to the manufacturer. Drug program as needed for medications. Greet and system to reflect the insurance status of the patient. Refer patientsidesas sistanceto visitors and patients. Explain policies and procedures and resolve problems. Gathers necessary documentation to support proper handling of inquiries and complaints. Assist with departmental coverage as requested. Obtain authorizations based on insurance plan contracts and guidelines. Document the billing system according to policy and procedure. Enter and update tereferrals as required. Communicate with insurance carriers regarding the critical information requested and to resolve issues relating to coverage coverage and payment.
Knowledge, Skills and AbilitiesExcellent communication skills, oral and written. Ability to analyze data, perform multiple tasks and work independently. Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors.Must be able to understand and comply with policies and procedures.
Level CharacteristicsPositi on responsible for high production generated accurately in accordance with established business processes or regulations. Requires working knowledge of compliance principles. Job allows the opportunity to work independently.
Minimum QualificationsEducationWork requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business.
ExperienceTwo years experience working in hospital service access, clinical service access, physician office or billing and collections. Or, an Associate's degree in a healthcare-related field and one year of experience working with the public. Or, a Bachelor's degree and one year of experience working with the public.
Degrees, licenses, and certificationsNone required
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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