Clerk, Customer Service

3 weeks ago

Villa Rica, United States Southwire Company LLC Full time

A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what’s possible? 

Location: Villa Rica Retail

Shift: 8am - 4pm M-F

Pay Rate: $23.98 – $25.42

Job Description

Summary

           Provides administrative assistance in distribution of products to Southwire customers

Description of Duties and Responsibilities

  • Assists and provides answers to sales department inquiries with information concerning customer orders as it relates to area inventory availability, shipping and cutting schedules, tracing, and any other customer service questions.
  • Coordinates shipping schedules and investigates tracking of shipments for customers.  Monitors carrier freight claims for lost and damaged material and maintains applicable record keeping.
  • Assist with distribution load building and cutting functions as assigned.
  • Monitors area EDD and PDD customer order shipping requirements to meet/exceed established company service level objectives.
  • Monitors area inventory needs as it relates to restocking requirements for customer orders, identifying obsolete inventory and seek outlets for reduction.
  • Acts as CSN expert to monitor and resolve CSN’s for area department and maintains applicable record keeping.
  • Acts as liaison between sales and service center to verify and provide applicable records for customer returns.
  • Participates in customer CSC tours as needed. 
  • Be aware of ISO procedures and Wire & Cable Quality System Procedures and Work Instructions to help guide/direct quality services.
  • Become computer knowledgeable of SW Term, Customer Now, Distribution System, etc.
  • Miscellaneous duties as assigned.

Qualifications and Experience Requirements

  • High school diploma, or equivalent, is required.
  • Bachelors or Associate degree or equivalent is desired.
  • Previous related experience desired.
  • Distribution program and load building experience required.
  • Must possess a deep understanding of warehouse operations.
  • Must be familiar with how to schedule cuts and parallels
  • Excellent P.C. skills including Outlook, Excel, Word, and PowerPoint required.
  • Prior customer service work experience is a plus
  • Must possess excellent verbal and written communication skills, proven business acumen, exceptional interpersonal capabilities and possess a strong attention to detail.
  • Ability to function and manage multiple tasks in a fast-paced operating environment is critical
  • Must be able to interface and communicate effectively within the organization, with business units throughout the company, and with partners across the supply chain in a professional manner.
  • Ability to learn quickly and adapt to a changing business environment.
  • Ability to operate efficiently in a team environment.
  • Must be able to handle stress caused in meeting deadlines with tight scheduling requirements
  • Must have responsible work habits.
  • Employee should be able to perform satisfactorily in three months.

Benefits We Offer:

  • 401k with Matching & Pension Plan (Eligible for Pension after 1,000 Hours Worked)
  • Family and Individual Insurance Packages (Health, Life, Dental, and Vision) 
  • Paid Time Off & Paid Holidays 
  • Long & Short-Term Disability 
  • Supplemental Insurance Plans
  • Employee Assistance Program 
  • Employee Referral Program 
  • Tuition Reimbursement Programs 
  • Advancement & Professional Growth opportunities  
  • Parental Leave 
  • & More 

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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