Customer Service Representative I

2 months ago


Norristown, United States CorVel Corporation Full time

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. 

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Answer phone calls, return phone calls Answer emails from clients, providers and internal referring offices Review previous history of the provider in MedCheck, Scheck and SalesCloud Consult with Supervisor or other departments to clarify answers to inquiries Contact provider to discuss findings at the appropriate level Maintain reports and spreadsheets as needed Requires punctual and consistent attendance Additional duties as assigned

KNOWLEDGE & SKILLS:

Knowledge of Workers Compensation fee schedules and regulations Effective oral, and written and communication skills Good organizational skills and ability to multitask Detail Oriented Proficiency with Microsoft applications Medical terminology and coding knowledge

EDUCATION & EXPERIENCE:

High school diploma or equivalent Customer service experience working in the Managed Care and Benefit Administration industries

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $13.31 - $20.50 per hour

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL: 

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT). 

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

#LI-Hybrid



  • Norristown, United States Mr Appliance Full time

    Responsive recruiter Replies within 24 hours We are actively interviewing for this position - Apply today and our hiring manager will follow up! As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are the voice of Mr. Appliance and the first point of contact for our customers....


  • Norristown, Pennsylvania, United States Domino's Franchise Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise.Key ResponsibilitiesOperate all equipment and maintain a clean and safe working environment.Stock ingredients and prepare products for customer orders.Process telephone orders and take inventory to ensure...


  • Norristown, Pennsylvania, United States Ambler Savings Bank Full time

    Ambler Savings Bank is seeking a skilled Customer Service Representative to join our team at the Fairview Village Branch location.The ideal candidate will provide exceptional customer service, create a welcoming environment, and establish a working knowledge of the Bank's products and services.Responsibilities include:Providing superior customer service and...


  • Norristown, United States U-Haul Full time

    Location: 1305 W Main St, Norristown, Pennsylvania 19401 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Norristown, Pennsylvania, United States Waterco of the Central States, Inc. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Waterco of the Central States, Inc. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.Key Responsibilities:Provide exceptional customer service to our valued...


  • Norristown, Pennsylvania, United States Kwik Trip Full time

    About the Role:Kwik Trip is seeking energetic and positive individuals to provide exceptional customer and food service experiences in our clean and state-of-the-art facilities. As a Food/Guest Service coworker, you will be responsible for maintaining a clean and inviting store environment, providing excellent customer service, and working effectively in a...


  • Norristown, United States TLC Plumbing, Heating, & Cooling Full time

    Our company, TLC Drain, Sewer and Water Clean up, has been in operation since 2011 but its roots go back many decades. We are currently seeking a CSR for our commercial division. TLC is a family owned and operated business which means we have a vested interest in our employees and our work culture. Our ideal candidate is a caring, self-motivated individual...

  • Sales Associate

    2 weeks ago


    Norristown, Pennsylvania, United States Weis Markets Full time

    Weis Markets is seeking a Sales Associate - Customer Service Representative to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, answering customer questions, and resolving customer concerns in a professional and polite manner.You will be responsible for identifying and shopping customer orders in a...


  • Norristown, Pennsylvania, United States Rite Aid Full time

    **Key Responsibilities:**As a Service Associate at Rite Aid, you will provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.**Additional Duties:**You will engage with customers in a friendly and efficient manner while completing customer transactions on the cash...


  • Norristown, United States Waterco Full time

    Job Responsibilities: Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts. Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. Providing proactive sales support to assign customer accounts by developing close relationships with...


  • Norristown, Pennsylvania, United States Walgreens Full time

    Job Summary:As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This role involves engaging customers and patients by greeting them and offering assistance with products and services. You will resolve customer issues and answer questions to ensure a positive customer...


  • Norristown, Pennsylvania, United States Ollie's Bargain Outlet, Inc. Full time

    Customer Service Associate RoleOllie's Bargain Outlet is seeking a skilled Customer Service Associate to join our team. As a key member of our front-end staff, you will be responsible for providing exceptional customer service, operating the register accurately and efficiently, and assisting with training new Sales Associates.Key Responsibilities:• Greet...


  • Norristown, Pennsylvania, United States Viamericas Full time

    Viamericas is a leading provider of international money transfer and financial services. We are committed to helping immigrants succeed and improve their lives through our high-quality services.Job Overview:We are seeking a skilled Cashier to join our team at ViaCash Store. As a Cashier, you will be responsible for assisting customers with monetary...


  • Norristown, Pennsylvania, United States Weis Markets Full time

    Weis Markets is seeking a skilled Customer Experience Associate to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating front-end scanning equipment and cash registers, and maintaining a high level of product knowledge.Key Responsibilities:Smile and greet customers, answer customer...


  • Norristown, Pennsylvania, United States Ollie's Bargain Outlet, Inc. Full time

    Customer Service Associate Role SummaryThe Customer Service Associate is a vital member of the Ollie's Bargain Outlet, Inc. team, responsible for delivering exceptional customer experiences and maintaining a clean and organized store environment. Key Responsibilities:Greet and acknowledge every customer with a positive and friendly approach.Accurately...


  • Norristown, Pennsylvania, United States MRO Full time

    Job Summary:The Customer Service Specialist at MRO is responsible for providing exceptional customer service to clients and requestors of patient medical records. This role involves fielding inbound inquiries, resolving issues, and maintaining positive relationships with clients and requestors.Key Responsibilities:Respond to inbound phone inquiries from...


  • Norristown, Pennsylvania, United States Family Dollar Full time

    Customer Service Representative Role at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer experiences. Your key responsibilities will include:Providing top-notch service to customers, ensuring their needs are met and exceeded.Greeting customers and assisting them in selecting merchandise that meets their...


  • Norristown, Pennsylvania, United States Chick-fil-A Full time

    Join Our Chick-fil-A TeamWe're looking for enthusiastic and dedicated individuals to join our team as Service Team Members. As a Service Team Member, you'll be responsible for providing exceptional customer service, working in a fast-paced environment, and maintaining a clean and safe workspace.What We OfferA competitive hourly rate of $11.00 - $15.00A...


  • Norristown, Pennsylvania, United States Weis Markets Full time

    Weis Markets is seeking a Customer Experience Associate to join our team. This role is responsible for providing exceptional customer service, operating front-end scanning equipment and cash registers, and maintaining a clean and organized store environment.Key Responsibilities:Smile and greet customers, answer customer questions, and help resolve customer...


  • Norristown, Pennsylvania, United States O'Donnell Metal Fabricators, Inc. Full time

    Job OverviewAlpha 1 HVAC is seeking a skilled Residential HVAC Technician I to join our team. As a key member of our service department, you will be responsible for diagnosing and repairing faults in residential HVAC equipment, performing preventative maintenance checks, and representing the company to customers.Key Responsibilities:Diagnose and repair...