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Director, Clinical Operations

4 months ago

Coral Gables, United States InsideHigherEd Full time
Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The department of Neurology has an exciting opportunity for a Full Time Director, Clinical Operations to work at UHealth. The Director, Clinical Operations directs overall strategy and clinical delivery of hospital-based outpatient clinic(s). The Director, Clinical Operations analyzes, develops, and executes resource management modeling, inclusive of operational, financial, and administrative models. Serves as conduit for communications and executions between hospital leadership and the department, to ensure system alignment and efficient progression of a united ambulatory strategy. Assumes responsibility for continuously increasing clinical operations and implementing systems that enhance the patient experience, staff, and physician satisfaction.

  • Responsible for all clinical operations of the department including satellite locations.

  • This includes direct oversight of DSMC clinics and clinical support staff in this area.

  • Responsible for creating plan for transitioning to a Centralized Prior Authorization team including establishing work queues and productivity metrics and is responsible for direct oversight of this team.

  • Consistently evaluates opportunities for provider schedule optimization and implements action plans to improve department’s access statistics (i.e. schedule utilization rate, fill rate, etc.).

  • Evaluates access needs and implements action plans including creating plans to mitigate. Tracks provider productivity and communicates to divisions monthly.

  • Works with division administrators and chiefs to develop and implement action plans to increase productivity for those providers who fall short of productivity goals/metrics.

  • Creates system to track progress and impact of individual provider action plans. Responsible for monitoring Press Ganey scores/patient satisfaction and identifying opportunities for improvement.

  • Collaborates with Uconnect leadership to ensure seamless scheduling and triaging of Neurology calls.

  • Manages NICE phone system and triages patient and division concerns including implementing workflow changes as needed.

  • Manage transition from paper scheduling preferences to Kyruus as source of truth for Uconnect agents when scheduling.

  • Manages Kyruus updates ensuring all provider profiles are updated to reflect scheduling preferences (includes review of key terms, claiming providers timely, etc.)

  • Create an After Care Model for the department including developing staffing ratios for the department.

  • Manage all clinical space assignments in DSMC and Lennar and update space matrix as needed.

  • Responsible for upkeep of department’s divisional view and provider deployment templates. Manage other clinical operations projects as assigned by SAO.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities, as necessary.

Minimum Qualifications

  • Bachelor’s degree in relevant field

  • Minimum 5 years of relevant experience

Knowledge, Skills and Attitudes:

  • Process Improvement

  • EHR

  • Medical Practice Staffing

  • Knowledge of business and management principles.

  • Ability to direct, manage, implement, and evaluate department operations.

  • Ability to establish department goals and objectives that support the strategic plan.

  • Ability to effectively plan, delegate and/or supervise the work of others.

  • Ability to lead, motivate, develop and train others.

  • Ability to maintain effective interpersonal relationships.

Any relevant education, certifications and/or work experience may be considered.

#LI-EB1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:Full timeEmployee Type:StaffPay Grade:H16