Booting Officer

4 months ago

Pittsburgh, United States Duncan Solutions Full time

Duncan Solutions, a Navient company, is a full-service tolling and parking management company and a leading provider of parking management services to municipal and commercial clients, including citation processing, debt collections, and integrated parking management services.

This position is responsible for immobilizing scofflaw vehicles, handling in-person customer payments via cash, check, or credit card.  Also responsible for coordinating vehicle tows for eligible vehicles. This position requires the ability to handle customer escalations, large volume cash handling, and a professional demeanor. Work location is 700 Hargrove St., Pittsburgh, PA

FULL- TIME role- earn $19.00/ hour PLUS PTO and other benefits

Schedule - Monday-Friday 9:30 am - 6:00 pm

Responsibilities

1. Patrolling & Vehicle Immobilization                                                                                               

  • Patrol the city of Pittsburgh in search of Scofflaw vehicles
  • Identify scofflaw vehicles, immobilize by placing a boot on the wheel
  • Coordinate & communicate with other officers & teammates
  • Keep accurate and thorough records in log books and processing system (Auto-process)
  • Interact with vehicle owner/occupants, give information & provide direction as needed
  • Interface with Pittsburgh Police & towing contractor as needed
  • Complete daily report of patrol activities

    2. Customer  Service                                                                                                                                          

    • Maintain professional appearance and demeanor for in-person customer interactions
    • Answer general customer questions regarding payment options based upon their unique account identification information
    • Responsible for closing and securing the payment lobby at the time designated by the company 

      3. Payment Desk and Deposit Reconciliation                                                                              

      • Receives payments from customers in person
      • Responsible to secure monies.
      • Provide change and balance cash drawer
      • Track and archive payment transactions and account notes
      • Balance cash drawer and reconcile daily work
      • Create deposit and work with vendors to send to the bank and/or corporate office

        4. Release & Tow Dispatch                                                                                                       

        • Communicate with teammates in the field regarding the release of booted vehicles
        • Coordinate Tows with tow contractor
        • Record towed vehicles in processing system
        • Assist with monthly unclaimed vehicle auction
        • Supervise citizen access to vehicles in secure police impound
        • Authorize release of vehicles from police impound

          5. Other duties as assigned

          MINIMUM REQUIREMENTS:

        • High School Diploma
      • Prior experience in handling payments preferred
    • Ability to perform basic mathematics
  • Working knowledge of Word, Excel, Outlook
Basic computer skillsValid Driver’s License

PREFERRED QUALIFICATIONS:

Educational background in Safety & Security / Criminal Justice / Law EnforcementExperience in the fields of:Parking EnforcementLaw EnforcementSecurityLoss PreventionCode EnforcementExperience with Auto-processExperience handling Cash & Credit Card Transactions

  

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