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Senior Manager
4 months ago
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Key Responsibilities:
The Senior Manager will play a pivotal role to drive safety, service delivery, operational performance, and financial goals. Collaborate with station leadership to develop an inclusive culture and engaged workforce comprised of union, management & administrative employees. Responsible for delivering measurable results through servant leadership, innovation, coaching, and rapid execution in a dynamic, fast-paced environment. Success will require collaboration with all divisions across the hub (e.g. Flight Operations, Inflight Operations, Technical Operations, etc.), airport authorities and agencies (e.g. TSA, U.S Customs and Border Protection), vendors, and with UA union leadership to ensure correct administration of collective bargaining agreements and ongoing positive union-management relations.
- Operations Leadership - Ensure the safe and successful execution of all Ramp activities within budget. Identify and resolve recurring issues to improve operational metrics and the customer experience.
- Employee Engagement - Inspire and empower frontline and management employees to perform at the highest levels. Resolve employee concerns and foster a culture of recognition and support.
- Project Execution - Lead and/or be an active participant in airport and enterprise-wide initiatives. Collaborate with peers in other operating divisions and with leaders in corporate support functions to make measurable improvements.
- Leadership Development - Provide ongoing coaching and feedback to Managers, Senior Supervisors, Supervisors, and Lead Ramp Service Employees. Support efforts to attract and retain a diverse, impactful leadership team.
- Strategic Planning - Collaborate with department and hub leaders in the development of department and airport-wide strategies.
The salary for this position is $114,750 to $168,300 dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.
Bonus Eligible: yes
At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.
Salary and benefits information is being included in this job posting in accordance with Colorado state law.
QualificationsWhat’s needed to succeed (Minimum Qualifications):
- Bachelor's degree or 4 years of relevant work experience
- 2+ years experience analyzing metrics, identifying trends in quantitative and qualitative data, and determining root causes of key issues
- 2+ years experience identifying and implementing measurable process improvements
- 2+ years experience managing, mentoring and developing professional employees
- 2+ years experience managing competing priorities and performing in a fast-paced, dynamic environment
- 2+ years experience independently managing projects and/or initiatives with measurable outcomes
- Performance Management: Ability to select, assess, coach, and develop supervisors and managers
- Excellent written and verbal communication skills
- Proficient in Microsoft Excel, Word, and PowerPoint
- Ability to interpret data and develop actionable insights
- Ability to effectively collaborate with and influence peers and collaborators across divisions within the hub and within the Corporate Support Center (CSC)
- Executive presence and strong interpersonal skills, with the ability to comfortably and confidently connect with employees at all levels, including frontline employees in break rooms and executive team members in board rooms. Ability to effectively represent the company and the UA brand externally.
- Dedicated and resilient, with the ability to provide unwavering support to a 24/7/365 operation and remain calm under pressure
- Ability to inspire and energize employees at all levels and to demonstrate empathy to employees and customers
- Ability to innovate, fail fast, and make continuous operational improvements
- Self-starter, able to lead and execute with limited direction
- Ability to quickly learn and develop subject matter expertise
What will help you propel from the pack (Preferred Qualifications):
- Bachelor's degree
- Experience organizing complex and/or ambiguous challenges into structured results and executing projects to completion
- Previous airline, high volume manufacturing or operations experience
- Experience leading hourly and/or unionized employees
- Experience in hospitality or a customer-centric role
- Experience leading large, diverse teams with 500+ employees
- Lean / Six Sigma certifications
- Project Management Certification
- Ability to create presentations for senior leaders
- Understanding of resource planning and labor finance
- Understanding of business case development
- Understanding of collective bargaining agreements
- Proficient in data analysis fundamentals and basic statistics
- Ability to create and implement a vision; ability to think strategically and to translate strategies into realistic action plans
- Emotional intelligence (EQ)
- Change management
- Continuous Improvement / Lean Six Sigma
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
The Job Posting End Date is 06/06/2024
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
