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Customer Service Representative

3 months ago

Columbus, United States Passion Marketing Acquisitions Full time

Passion Marketing Acquisitions is looking for a Customer Service Representative to join our team. This position is entry-level and no experience is required. In this role, you will communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our clients. Successful applicants will be responsible for the development and execution of tailored marketing campaigns throughout the greater Columbus area. The ideal candidate is friendly, ambitious, trainable and shows a strong work ethic.

Key Responsibilities:

Identify customer’s concerns and needs

Oversee assigned client and account relationships

Convey basic understanding of products and services

Develop customer relationships

Ensure compliance with plan provisions, resolve service issues

Manage and maintain customer accounts

Document interactions and update customer accounts as needed

Qualifications and Skills:

Proven time management skills and ability to multitask

Work in a team environment

Ability to work in a fast paced environment

Ability to create lasting relationships

Strong communication skills

Understanding of active listening techniques

This position is full time, first shift, and on-site.