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Global Petcare Q&FS Quality Culture Manager

4 months ago

Franklin, United States Mars Full time

Job Description:

Global Petcare Q&FS Quality Culture Manager

Location - Mars Pet hub sites considered.

This Q&FS Quality Culture role is created in the context of the Global Petcare Q&FS team implementing the leading a challenging transformation agenda across the entire Petcare ecosystem.

As Global Petcare Q&FS Quality Manager, this role supports the Global Q&FS Culture and CI Director to achieve our transformation agenda in the area of Quality Culture. This role activates effective Global Q&FS team ways of working by driving the work of the Global Petcare Culture Champion team, from pilots, surveys, measurement and monitoring activities and their impact on each unit.

This includes implementing identified solutions, measuring their effectiveness and establishing and maintaining a toolbox resource.

As such, this role is part of the Global Petcare Q&FS Culture and CI team.

What are we looking for?

  • Bachelor's degree in science, Food or applicable experience.

  • Demonstrate working knowledge of petfood food manufacturing and its workforce (ability to translate to engage in terms of Quality culture)

  • Minimum 8 years in petfood, program management experience and in a regional role with good understanding of different jobs, programs and processes associated with product development.

  • Advanced project management and facilitation skills.

  • Ability to use data to drive meaningful results .

  • Proven ability to develop and implement strategy.

  • Good understanding of how organizations work.

  • Experience in influencing and leading diverse teams.

  • English Skills

What will be your key responsibilities?

  • Under the lead of the Global Q&FS Pet owner experience director, implement programs and together create a positive Culture of Quality across all the organization, focusing on customer satisfaction and continuous improvement of our business performances.

  • With the Global Q&FS Culture and CI Director, support Petcare Management teams so they can bring to life the quality principle every day through an engaging quality culture.

  • Assist in promoting quality deliveries, roles & mission so that Quality and Food Safety becomes a destination of choice for talents.

  • Engage and activate a broad variety of stakeholders across the Petcare eco-system.

  • Define the annual operating plan for Quality Culture in Petcare under the oversight of the QFS Culture and CI Director.

  • Using data collected through surveys, interviews and incidents, establish and track measures for quality culture.

  • Lead implementation of improvement programs with the Global Quality Culture Champions

  • Maintain quality culture toolbox of programs, activities and best practices for all Business Units, Market Units and Sites to access. Match the opportunity to the relevant solution.

  • In collaboration with the Global R&D Communication lead ensure regular and positive communication about Q&FS are shared within Petcare to reinforce the value Q&FS brings and how quality is everyone’s responsibility.

  • Develop Q&FS culture knowledge vault, including how to collect, use, enrich, share, assess future information and sustain knowledge.

  • Ensure the onboarding and career long learning journey is relevant and specific to all associates from PNLT to site associates.

  • Drive use of the knowledge management repository to increase associate capability quickly, share lessons learned, utilize Mars Q&FS competitive advantage, ensure continuous learning and achieve business objectives.

  • Build and create a global quality culture ambassador program to engage associates at the grass root level.

  • Lead global periodic quality culture newsletter.

​What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.

  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

  • Best-in-class learning and development support from day one, including access to our in-house Mars University.

  • An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.