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Manager, Sales And Customer Service
4 months ago
As a Sales and Customer Experience Manager, you will make sure the very best of Macy's is always on display. Your ability to see the store through the customers' eyes will help you lead initiatives and related efforts to increase shopper loyalty, while delivering on Macy's standards for customer service. You bring your passion for the perfect customer experience to the service team, and you ensure that we always present a sales floor that's ready and welcoming. Macy's fun and inclusive environment is ideal if you enjoy connecting with people and passing your knowledge and enthusiasm on to your team through training and coaching as you and they advance through your leadership.
What you will do:
Build a productive, enthusiastic team that's ready and eager to engage with customers and create memorable shopping experiences Exceed sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency Review and utilize Sales and Star Rewards data to provide colleague recognition; develop and communicate strategies to improve results Manage selling support: i.e., stockroom, signing, equipment, merchandising Support other operational areas such as OMNI, Style, Asset Protection Conduct ongoing Talent Analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues Work a flexible retail schedule: day, evening, holidays, and weekend About Macy's
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career, and make a difference to your Macy's colleagues and customers.
Bring your creativity, energy, and ideas to the Macy's team - Apply Today
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00 Who you are:
3 to 5+ years of management experience in a department or retail store A consistently clear and effective communicator, writer, and presenter Strong in the Microsoft suite, computers, and handheld devices in general An energetic team member who works well with customers and colleagues
