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Deputy General Manager

4 months ago

State College, United States teamworkonline Full time
REVELxp is the national market leading company in game day experiences and hospitality.  
Our team, with beginnings in ISP Sports and 35+ years of leadership in the sports & entertainment industry at the helm, has worked hard to build the fastest growing company in the game day experience space in America. We are growing at a rapid pace and are looking for goal-oriented, high-energy individuals to join our team  
REVELxp is on a mission to revolutionize the sports and entertainment industry. Our team works with more than 100 major teams and sporting events, hosting millions of fans, and participating in thousands of events annually.
We created REVELxp to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. This is why jobs here at REVELxp offer countless ways to create memorable experiences - from hospitality to operations to revenue generation. Our fast-paced, fun environment is what helps us create true partnerships with the professional sports properties we work alongside. The REVELxp team seeks to grow with innovative self-starters who want to be a part of reshaping fan experiences across the nation.
JOB DESCRIPTION As the Assistant General Manager at Penn State, you will report to and support the General Manager and/or Regional Associate Vice President in executing company objectives at assigned properties. The assistant general manager will be responsible for leading and managing daily operations to achieve business goals and maximize profitability. Other duties also include mentoring team members, setting performance objectives, and ensuring company standards are upheld. 
To be successful as an assistant general manager, you should be able to lead and manage people, ensure operations run smoothly, and achieve revenue targets. Ultimately, a top-notch general manager should be able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills. 
DUTIES AND RESPONSIBILITIES Primary duties to include, but not limited to the following: 
SALES: 
  • Full oversight of all revenue related activities (tailgates and event rentals), which will include goal setting, forecasting, and the development and execution of sales strategies. 
  • Active participant in revenue generation including outbound sales, inbound sales, in-person meetings and community development initiatives. 
  • Responsible for owning and growing relationships with university partner across multiple departments 
  • Craft, implement and oversee guest communication plan by team for all tailgate and event rental clients. 
  • Develop a team culture focused on poise, accountability, being detailed orientated and with high attention to hospitality. 
  • Maintain an intimate familiarity with all financial records and key performance metrics to provide actionable insights to leadership. 
  • Own Accounts Payable and Receivable for all properties/operations under your purview including constant tracking and reporting. 
  • Full ownership of pricing and discounts as approved by Vice President. 
  • Responsible for managing and developing all team members reporting into you. 
  • Provide consistent feedback to staff in relation to key performance metrics and company expectations. 
  • Oversee recruiting, development of all team members and assisting with corporate training when needed. 
  • Supporting company-wide initiatives and encouraging behavior that promotes adoption of initiatives, processes, and policies. 
OPERATIONS: 
  • General 
  1. Manage and improve current systems including but not limited to quality control, maintenance, inventory and process management and document control. 
  2. Strategic planning and trend forecasting 
  3. Ensuring compliance with company-wide initiatives and processes/improvements 
  4. Manage team to enable focus on quality control and guest relations on setup days/event days. 
  • Event Management 
  1. Event layout, design assistance, and oversight of event rental and tailgate special events 
  2. Labor Budget oversight 
  3. Manage relationships with key vendors including rental, food and beverage partners. 
  4. Asset Management 
  5. Oversee all aspects related to facility management including warehouse organization and cleanliness if applicable, office organization and cleanliness, general facility maintenance and facility services such as cleaning, landscape and pest control.  
  6. Oversee and work with Operations personnel on all aspects of fleet management including cleanliness, maintenance, and safety training.  
  7. Oversee and work with Operations personnel on all inventory maintenance, asset counts and repair schedules. 
  8. Oversee and work with Operations personnel on facility security and security policy compliance. 
  9. Strict budget oversight for all expense line items including but not limited to hourly labor, game day expenses and overall office expenditures.  
  10. Have a mindset of continuous improvement and attitude of embracing and promoting positive improvements and company initiatives. 
  • Public Relations & Communication 
  1. Become a visible representative of REVELXP by managing community relations with customers, university administration & athletic department. 
  2. Manage all partner relationships with existing partners and key event rental clients. 
  3. Visit and perform âtent touchesâ with tailgate guests to build and sustain relationships.  
  4. Tailgate guest problem resolution before, on and after game day. 
  5. Attend community functions with executive management. 
Requirements
  • Degree in business administration or similar. 
  • Great interpersonal and communication skills. 
  • Strong problem-solving abilities. 
  • Good observation skills. 
  • An ability to deliver constructive criticism. 
  • Computer literate and basic Math skills. 
  • An ability to identify weaknesses and provide coaching where necessary.Â