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Lead Case Manager

2 months ago

Greensboro, United States SOS International LLC Full time

Overview

This position is contingent upon contract award

SOSi is seeking a Lead Case Manager (Spanish Bilingual) to join us in supporting our customer’s mission in Greensboro, NC. The Lead Case Manager manages a team of Case Managers to provide quality case management services to clients, families and/or sponsors in compliance with applicable standards, policies, and procedures of HHS Office of Refugee Resettlement (ORR) and other USG organizations.

Essential Job Duties

  • Meet all federal and state regulatory guidelines and standards that are applicable to this position.

  • Oversee the reunification process of the ORR population.

  • Supervise the work of assigned Case Managers.

  • Train new Case Managers.

  • Coordinate case management and the safe and timely release of the children.

  • Engage and involve children and their sponsors in the reunification process.

  • Document progress that families and sponsors make toward risk reduction, achievement of service goals, and positive case outcomes.

  • Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.

  • Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.

  • Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.

  • Determine all options available for children within the required time frame.

  • Screen calls prior to facilitating communication with children to ensure child safety.

  • Coordinate fingerprint appointments for sponsors.

  • Implement safety protocols including evacuating children and other staff in case of an emergency.

  • Ensure the follow up service phone calls are conducted 30 days after youth’s reunification and discharge from program.

  • Ensure confidentiality in all program operations and service population.

  • Intermediate level of proficiency with Microsoft Office products.

  • Possess excellent interpersonal and communication skills.

  • Ability to always maintain professionalism.

  • Prioritize and organize responsibilities and duties efficiently.

  • Work expertly either independently or as a member of a multi-disciplinary team.

  • Uphold professional and ethical standards of conduct outlined in the employee handbook.

  • Other duties as assigned.

Minimum Requirements

  • Must be authorized to work in the U.S.

  • Master’s Degree in the behavioral sciences, human services, or social services fields or a bachelor’s degree in related field with an additional 3 years of experience that demonstrate supervisory and case management experience.

  • Minimum of three (3) years of experience working with child welfare standards or case management, best practices, or quality assurance or compliance.

  • Spanish-English bilingual (listening, speaking, writing, reading).

  • Must pass a drug test, motor vehicle record check, and a background check, after accepting a conditional offer of employment.

Preferred Qualifications

  • Experience and/or training in ORR operated shelters is preferred but not required.

  • Experience working with immigrant populations and child welfare is preferred but not required.

Work Environment

  • Work in a fast-paced environment and remain emotionally controlled.

  • Willing to work evenings, weekends, and holidays as needed.

  • Ability to work flexible hours. We operate 24/7/365, inside and outside, all weather conditions.

  • Travel throughout the U.S. as needed.