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Process Improvement

4 months ago

Dallas, United States JPMorgan Chase Full time

Job Description
If you would like to join an dynamic awarding team, as a Process Improvement/Automation Delivery Lead in the Customer Care & Automation Product Delivery team for Home Lending Servicing you will provide a valuable contribution to the team's efforts to deliver process automation that enhances the customer experience and drives operational improvements. This role will utilize and expand your analytical, technical, and innovative thinking to design high-quality solutions that delivers digital process automation across Home Lending.
Job Responsibilities:

  • Drive new request and product features leveraging robotics automation, data transformation tools, and microservices.
  • Work with Technology teams to deliver technology enhancements with a focus on innovation and stability
  • Support Area Product Owners by leading key automation initiatives and product feature implementations.
  • Engage with business partners to document business rules and decision trees for new process automation.
  • Enhance existing processes with new system automation and reusable software.
  • Perform ad hoc data analysis of business information to drive strategy, improve efficiency, and support for key business initiatives
  • Analyze current state business processes and partner with key stakeholders to create future state opportunities as part of the overall product roadmap
  • Develop presentations to communicate business value and long-term strategy of business opportunities
  • Make problems visible and help the team solve them in real-time through indicators and visual management.
  • Participate in Agile ceremonies (i.e., product backlog, sprint planning, sprint review, retrospect) with technology teams to drive prioritization of automation development.


Required qualifications, capabilities and skills:

  • Two or more years of product, project, analysis, technology, and/or design experience
  • Two or more years of leading cross functional teams
  • Experience defining and delivering digital business initiatives to execute on a product roadmap
  • Demonstrated technical acumen and an ability to work with the technology organization to align product and technology roadmaps
  • Ability to translate strategic plans into tactical daily actions for execution
  • Ability to lead cross-functional teams without formal authority
  • Strong analytical skills, ability to interpret data and trends and recommend action plans to resolve issues
  • Excellent skills in presentation, facilitation, communication, and negotiation
  • Bachelor's degree in management information systems, statistics, business, or a related field
  • Minimum of 4 years of experience or exposure related to project management, reporting, decision science, intelligent solutions, analytics, or software development


Preferred qualifications, capabilities and skills:

  • Two or more years of experience working in a Product Delivery or Agile environment
  • Experience in Automation program with a focus on identifying and qualifying intelligent automation opportunities a plus.
  • Knowledge of Data Transformation & Visualization (Alteryx or Tableau) and Robotics (UiPath) are a plus
  • Experience in translating initiatives into agile-related epics, features and epics/stories
  • Experience working with distributed teams (onshore/offshore)
  • General understanding of programming with a desire to expand discipline
  • Flexibility and willingness to adapt to new project initiatives or changing business requirements


About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.