Current jobs related to Patient Access Specialist II-Call Center - Baltimore - Johns Hopkins Medicine
-
Patient Access Specialist
4 months ago
Baltimore, United States Johns Hopkins Medicine Full timeSince 1983, Johns Hopkins Care at Home has provided safe, high-quality and cost-effective care in the home and community. Our team links care across multiple sites for patients, families and colleagues in an effort to restore, maintain and promote health and reduce the effects of disease and disability. As part of Johns Hopkins Medicine, we have access to...
-
Call Center Specialist
2 weeks ago
Baltimore, United States Health Care For the Homeless Inc Full timeJob DescriptionJob DescriptionOverview The Call Center Specialist is the first point of contact for members of the community trying to reach agency staff. They are responsible for providing supportive, efficient, high-quality customer service. The Call Center Specialist will be part of a team of 6 handling calls for a small to medium sized call center. They...
-
Virtual Patient Access Specialists
3 weeks ago
Baltimore, Maryland, United States Johns Hopkins Medicine Full timeVirtual Hiring Event - Patient Access Are you dedicated to providing exceptional support to patients? Do you possess experience in a call center environment? The Johns Hopkins Medical Call Center (Patient Access Services) is in search of compassionate customer service professionals who excel in problem-solving and can adapt quickly to various situations....
-
Call Center Representative
2 weeks ago
Baltimore, United States Mercy Medical Center Full timeSummaryThe Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office.The Patient Service Associate is responsible for all front...
-
Clinical Nurse II
7 days ago
Baltimore, Maryland, United States Mercy Medical Center Full time{"Job Title": "Clinical Nurse II", "Job Summary": "We are seeking a skilled Clinical Nurse II to join our team at Mercy Medical Center. As a Clinical Nurse II, you will play a vital role in providing high-quality patient care and contributing to a positive patient experience.Responsibilities:* Provide evidence-based patient care using the nursing process*...
-
Call Center Representative
2 weeks ago
Baltimore, United States Mercy Medical Center Full timeSummary The Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office. The Patient Service Associate is responsible for all...
-
Call Center Representative
2 months ago
Baltimore, United States Mercy Medical Center Full timeOverview: The Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office. The Patient Service Associate is responsible for all...
-
Call Center Operator
6 days ago
Baltimore, United States Mercy Health Services Full timeThe Call Center Operator / Practice Communications Coordinator's primary purpose is to serve as a scheduling liaison for patients between Maryland Family Care's primary care providers and specialist providers. Exceptional customer service skills and Healthcare, Operator, Call Center, Health, Microsoft, Customer Service
-
Patient Access Specialist III
4 weeks ago
Baltimore, United States Johns Hopkins Medicine Full timeProvides support in lead capacity for technical and administrative activities. Assist supervisor in providing day-to-day coordination of call center activity by serving as a conduit between management and agents. Assists with training staff and serves as resource for staff related to complex situations. Receive inbound contacts (calls, emails, faxes, etc.)...
-
Patient Access Specialist III
1 month ago
Baltimore, United States Johns Hopkins Medicine Full timeProvides support in lead capacity for technical and administrative activities. Assist supervisor in providing day-to-day coordination of call center activity by serving as a conduit between management and agents. Assists with training staff and serves as resource for staff related to complex situations. Receive inbound contacts (calls, emails, faxes, etc.)...
-
Patient Access Specialist III
1 month ago
Baltimore, United States Johns Hopkins Medicine Full timeJob Details Requisition #: 643703 Location: Johns Hopkins Hospital, Baltimore, MD 21201 Category: Clerical and Administrative Support Schedule: Day Shift Provides support in lead capacity for technical and administrative activities. Assist supervisor in providing day-to-day coordination of call center activity by serving as a conduit between management and...
-
Virtual Patient Access Representatives
3 weeks ago
Baltimore, Maryland, United States Johns Hopkins Medicine Full timeVirtual Hiring Event - Patient Access Are you dedicated to providing exceptional support to patients? Do you thrive in a collaborative and diverse work environment? We are looking for compassionate customer service professionals with experience in call center operations. The Johns Hopkins Medical Call Center (Patient Access Services) is on the lookout for...
-
Virtual Patient Access Representatives
3 weeks ago
Baltimore, Maryland, United States Johns Hopkins Medicine Full timeVirtual Hiring Event - Patient Access Are you dedicated to providing exceptional service to patients? Do you thrive in a collaborative and diverse work atmosphere? We are looking for compassionate individuals with experience in call center operations. As part of the Johns Hopkins Medical Call Center (Patient Access Services), you will play a crucial role in...
-
Virtual Patient Access Representatives
3 weeks ago
Baltimore, Maryland, United States Johns Hopkins Medicine Full timeVirtual Hiring Event - Patient Access Are you dedicated to providing exceptional service to others? Do you aspire to be part of a remarkable team within a diverse work environment? Do you possess experience in a call center setting? Are you adept at managing patient appointment scheduling across various specialties? The Johns Hopkins Medical Call Center...
-
Virtual Patient Access Representatives
3 weeks ago
Baltimore, Maryland, United States Johns Hopkins Medicine Full timeVirtual Hiring Event - Patient Access Services Are you dedicated to providing exceptional support to patients? Do you thrive in a collaborative and diverse work environment? Do you possess experience in a call center setting? Are you adept at managing appointment scheduling across various medical specialties? The Johns Hopkins Medical Call Center (Patient...
-
Virtual Patient Access Representatives
3 weeks ago
Baltimore, Maryland, United States Johns Hopkins Medicine Full timeVirtual Hiring Event - Patient Access Services Are you dedicated to providing exceptional support to patients? Do you thrive in a collaborative and diverse work atmosphere? We are seeking enthusiastic individuals with experience in call center operations who are adept at managing patient appointment scheduling across various specialties. The Johns Hopkins...
-
Patient Support Specialist
1 week ago
Baltimore, Maryland, United States Syneos Health Careers Full timeJob SummaryWe are seeking a highly skilled Patient Support Specialist to join our team at Syneos Health Careers. As a Patient Support Specialist, you will be responsible for providing exceptional customer support to patients, caregivers, healthcare providers, and healthcare clinic personnel in a virtual pharmaceutical contact center environment.Key...
-
Scheduling Coordinator II
6 days ago
Baltimore, Maryland, United States Kennedy Krieger Institute Full timeJob SummaryThe Scheduling Coordinator II will play a vital role in the Kennedy Krieger Institute's patient services team, ensuring seamless scheduling and coordination of patient appointments. This position requires strong organizational and communication skills, with the ability to work effectively in a fast-paced environment.Key ResponsibilitiesAccurately...
-
Account Service Representative I/II
2 months ago
Baltimore, United States Municipal Employees Credit Union of Baltimore, Inc. Full timeJob DescriptionJob DescriptionMECU CREDIT UNIONMECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services. With more than $1.2 billion in assets and located in historic downtown Baltimore, MD, this not-for-profit financial institution proudly serves more than 100,000...
-
Patient Access Representative
2 weeks ago
Baltimore, Maryland, United States AbsoluteCARE Inc Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Care Coordination Specialist to join our team at AbsoluteCARE Inc. As a Care Coordination Specialist, you will play a critical role in ensuring seamless communication between specialists, patients, and referring providers.Key ResponsibilitiesManage the care coordination process for...
Patient Access Specialist II-Call Center
4 months ago
Join an amazing global healthcare organization
Room for growth and a standard day shift schedule
Location: Hybrid, 3910 Keswick Rd.; Baltimore, MD 21211
Some initial job training must be completed on site.
Day Shift: Full time, 40 hours, between 8:00am - 6:00pm Monday-Friday. No weekends
The Johns Hopkins Medical Call Center (Patient Access Services) is seeking caring customer service-orientated problem-solvers who can think on their feet. Help patients receive world-class care at Maryland's premier medical institution by:
- Managing inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services within Johns Hopkins
- Creating connections with patients while working with an exceptional, multi-disciplinary team
- Coordinating intricate appointment scheduling and/or procedures by entering all relevant patient information in appropriate department scheduling system(s)
- Providing exceptional customer service on every call
- Promoting teamwork and contact center success. We are responsible for satisfying the customer and maintaining the image of Johns Hopkins Medicine
Education:
High school diploma or GED required. Some college preferred.
Work Experience:
Requires a minimum of two years of experience in medical office, hospital, medical call center or similar customer service environment
Knowledge/Skills:
Requires proficient typing skills, ability to talk and type simultaneously. Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. Requires ability to work with diverse people and deal effectively with angry and/or upset customers.
Requires a working knowledge of the following: medical and insurance terminology, hospital and provider referral protocols, medical insurance plans, billing, regulations, and managed care plans. Microsoft Word, Microsoft Excel and other application experience also required. Must be proficient on multi-line phone or ACD or similar system, copier, fax machine, information applications (scheduling, registration, referral management, etc.) and any other technology applications required for the position (electronic insurance verification, email, etc.).
Johns Hopkins Health System requires all employees be fully vaccinated against the COVID-19 virus. If hired, you will be required to provide proof of vaccination status within 14 days of employment start. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons (more info will be shared throughout the hiring process).
Important Notice: Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.
