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eCommerce Operations Specialist II

4 months ago

Irvine, United States teamworkonline Full time

Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.

The eCommerce Operations Specialist (EOS) with Paciolan is responsible for the strategy and management of our clients’ eCommerce sites (PAC Live). The EOS will have a dedicated list of clients for which they will advise on areas of improvement for their eCommerce operations through analytics and industry best practices to maximize software functionality and features. The EOS will work closely with the Client Partner team to ensure that transactional revenue goals are aligned with the company’s goals and met. The EOS will manage high demand on-sale processes with the Site Reliability team to ensure excellent consumer buying experience and maximize revenue. The EOS will also work closely with the Product Management Team to communicate and identify outstanding product needs.

 

Responsibilities:

  • Manage standard PAC Live requests from clients and collaborate with internal teams to implement those requests
    • Consult with the client and offer recommendations on how to offer tickets/donations on PAC Live to ensure optimal consumer experience and to maximize revenue
    • Collaborate with the Client Partner team to maintain client satisfaction and to ensure transactional revenue goals are met
    • Coordinate implementation and testing of PAC Live configurations
  • Identify eCommerce operational improvements through Google Analytics data and industry best practices
    • Create and manage a project plan to implement improvements with the client
    • Provide follow-up analysis and data to ensure the improvements have had a positive impact on user experience and conversion rates
  • Identify product improvements and advise the Product Management team on business requirements
    • Participate in cross-departmental meetings to discuss enhancement requests
    • Stay abreast of industry trends and competitor functionality
    • Participate in Go-to-Market teams to ensure a smooth roll-out of new products/features
  • Create new processes to increase efficiency for the EOS team
    • Identify areas of improvement for the team and its responsibilities
    • Design and implement new processes for PAC Live features and client business practices
  • Train, mentor, and collaborate with the rest of the EOS team members, particularly new members of the team
    • Plan, and participate in, training for newly hired team members
    • Offer suggestions and best practices to the rest of the team to help with complicated requests
    • Share new features and processes with the rest of the EOS team
  • Participate in monitoring of on-sales as part of the On-sale Monitoring team to ensure successful consumer experience and to maximize revenue
    • Consult with the client and the Client Partner to offer recommendations/best practices for on-sale preparation
    • Collaborate with all internal teams involved in the On-sale Monitoring process to identify a support plan including level of monitoring, necessary support staff, and additional technical requirements/resources
    • Compile sales data from other markets, previous similar on-sales and details from the client to evaluate expected sales numbers
    • Provide sales and status updates to management, promoters, and clients

 

Knowledge and Skills:

  • Excellent written and verbal communication skills
  • Ability to work as part of a team
  • Ability to multitask in a fast-paced environment and prioritize tasks accordingly
  • Strong organizational skills

 

Education and Training:

  • Required:
    • A business or computer undergraduate degree from an accredited college/university
    • At least 2 years of experience on the Paciolan software platform
  • Preferred:
    • Experience in Account/Client Management
    • Experience with eCommerce practices and trends
    • Experience utilizing Salesforce
    • Intermediate to expert level knowledge of the Microsoft Office Suite and the Adobe Creative Suite

 

The approximate base pay range for this position is $55.000 to $75,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.

 

Learfield is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Our suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; and campus-wide business and sponsorship development.

Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make Learfield an exciting place to work.

 

Our Mission

Powering the connection of fans to the brands and experiences they love.

Our Core Values

Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun

 

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Learfield is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

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