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Manager of Product Management

4 months ago

Lansing, United States Accident Fund Holdings, Inc. Full time
Job Description

SUMMARY

This position will provide leadership in building and maintaining a culture of Commercial Property underwriting excellence along with leading product and market development strategies. This Manager role will provide technical direction to each operating unit's underwriting department by providing clear guidelines on operating unit risk appetite, establishing quality standards, controls and audit capabilities. In addition, the Manager will assist in developing and monitoring tools to support the profitable writing of this business, while monitoring the book of business to address needed changes to improve profitability. This role will be responsible for Property, Inland Marine, Ocean Marine, Crime, and Surety lines of business, and may further expand into Equipment Breakdown and Cyber coverages over time, based on the needs of the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Strategy development and implementation of complex product strategies and risk appetite for new and existing Commercial Property business, including strategies to improve retention and profitability.
  • Determines and prioritizes the core functions and features of existing and new products and prioritizes changes with IT to implement enhancements.
  • Responsible for researching and addressing internal and external emerging trends in support of business cases for opportunities to improve workflow, mitigate risks, and improve customer satisfaction with the product management process. Assess rate changes in rate reviews, while developing solutions that balance rate need and market conditions in order to support the Company's targets for profitable growth and retention.
  • Monitor the Commercial Property line of business through Compliance and Underwriting Quality audits to review underwriting standards and processes. Ensure improvement of business found to have recommendations. Review referrals for the line of business for higher-hazard risks and complex, large risks.

EDUCATION AND EXPERIENCE

Relevant combination of education and experience may be considered in lieu of degree.
  • Bachelor's degree in business, finance or another related field required.
  • Eight years of progressively more responsible work experience in Commercial Property insurance which must include Commercial Property underwriting, with a strong focus on underwriting, product management and regulatory issues required.
  • Five years of increasing managerial responsibilities with demonstrated leadership abilities required.
  • Progress towards, or completion of, industry-recognized professional designations (i.e., IIA, AIU, CPCU, ARM) highly preferred.

OTHER SKILLS AND ABILITIES
  • Expert knowledge of the underwriting discipline and evaluation of underwriting performance based on financial analysis including rate, reserve adequacy, operational, planning and product reviews.
  • Excellent analytical, organizational, and problem-solving skills, and managerial level skills in managing ambiguous situations and issues. Ability to diagnose and develop recommendations to solve unique business unit and customer problems.
  • Knowledge of the commercial property industry and practices with respects to legal, regulatory, and administrative procedures; tools and techniques for assessing exposure, risks, trends, pricing, and portfolio analysis at various levels.
  • Knowledge of finance, accounting and actuarial concepts and practices as applied to commercial property insurance; understands financial and actuarial tools and standards; can access and understand major corporate financial reports; can describe key issues of various financial units; and is aware of financial goals and measures of key competitors.
  • Knowledge of effective rate reviews/rate changes. Effective analysis of state rate needs, recommendations, ability to gain consensus and implementation within responsible departments and operating units.
  • Knowledge of practices, tools, and techniques to attract, retain and service target customers, maximizing company profit objectives.
  • Knowledge of policy language and endorsements to tailor new or manuscript coverages to meet customers' needs.
  • Knowledge of reinsurance activities, processes, tools, and considerations.
  • Excellent verbal and written communication skills.
  • Demonstrated drive, determination, and persistence to achieve annual revenue targets.
  • Presentation skills and confidence to present company and product in one-on-one settings or to large gatherings.
  • Strong project management skills.
  • Action-oriented approach to solving business problems.
  • Demonstrate a high degree of trust through demonstrated personal integrity, ethics, and a commitment to doing the right thing.
  • Ability to proactively recognize opportunities to achieve the best results.
  • Ability to create a positive working environment within unit. Seek out opportunities that further develop, track, evaluate and effectively communicate feedback to others.
  • Ability to work independently.
  • Solid strength in research leadership skills.
  • Ability to look at things in new and innovative ways to benefit the business and positively impact profitability and sales results.

SUPERVISORY RESPONSIBILITIES

Directly supervises a varied number of employees in the designated department(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

ADDITIONAL INFORMATION

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract for employment.

WORKING CONDITIONS:

Work is performed in a virtual office and onsite office setting with no unusual hazards. Travel is required.

The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.

Pay Range - Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $102,400 and $171,500*.

We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.

*Pay Range increases by 10% to reflect markets with greater cost of living (i.e. NY, IL, CA, CT, MD, NJ, MA).

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