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Graphics Account Manager

4 months ago

Simpsonville, United States Sealed Air Corporation Full time

SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. 

Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers that are passionate about fulfilling our purpose.

SEE generated $6 billion in revenue in 2022 and has approximately 17,700 employees who serve customers in 129 countries/territories. To learn more, visit www.sealedair.com.

Position Summary

Serve customers by assisting them to formulate and articulate their artistic and technical printing requests and interpreting them in terms that fit SEE Graphic Services and printing processes. Use technical knowledge of the company’s various product lines and customers’ packaging requirements to communicate to internal and external partners the customers’ graphics and printing expectations for the
finished product.
 

Job Description
  • Act as the primary point of contact to manage customer accounts by providing value-added professional and technical services that strengthen customer relationships.
  • Balance multiple customer accounts and prioritize own workload within small self-directed team to meet all customers’ needs.
  • Advise customers regarding cost savings opportunities for graphics and/or finished goods expenses.
  • Provide technical expertise to ensure requests meet customer expectations and printing capabilities.
  • Act as a customer-facing resource in meeting their business objectives and share in the value created. 
  • Research, document, initiate, coordinate, and expedite customer requests through all stages of the process.
  • Formulate and produce documents (Material Master Specification Sheet) to guide and support key stages of the order production and printing processes at the manufacturing facilities.
  • Provide internal and external customers with timely information about the status of the progress of art requests through all stages of the process.
  • Collaborate with internal partners to identify how best to proceed with requests that fall outside of current offerings.
  • Communicate customers’ expectations to other workgroups by providing detailed work instructions on the customers’ requests and expectations.
  • Collaborate directly with staff from all functions within SEE Graphic Services to ensure that customer requests are processed promptly and result in printable graphics with high technical and aesthetic quality.
  • Create and enter SAP data as required for accurate manufacturing orders.
Qualifications
  • Associate degree or similar certification (Graphics related field) preferred with a minimum of 2 years related experience.
  • Customer service experience is preferred.
  • Strong communication skills.
  • Strong organizational skills.
  • Problem-solving skills.
  • Conflict resolution skills.
  • Able to work effectively in a team environment.

Requisition id: 45712 

Relocation: No  

The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

*Please be cautious of fraudulent recruiting efforts using the SEE name or logo. SEE will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [email protected]. 

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