Resort Concierge
2 months ago
Essential Functions:
Engage guests pre-stay and on-site to provide opportunities to drive revenue through suggestive selling and guest service. Provides warm, anticipatory service to exceed the needs and expectations of our discerning guests. Provide guests with personalized, high touch service for hotel amenities, special requests, travel, ticket and dining reservations. Host special guest programing, such as the famed Easter Hunt, Yule Tide Christmas activities, teas, programs during the holidays, etc. Provides high quality concierge information to our guests by proactively selling Colonial Williamsburg attractions, restaurants, theatres, special events, tickets, confirmations, and other available services. Offer suggestions to guests about dining in Colonial Williamsburg and the area. Interpret airline, train and bus schedules and make such accommodations when necessary. Develops and maintains strong guest relationships to ensure loyalty. Develops and maintains positive relationships with business partners, concessionaires, local community and counterparts throughout Colonial Williamsburg. Performs other duties as assigned.Required and Preferred Education and Experience:
Required: Completion of high school/G.E.D. plus 1 - 2 years’ experience or college-level training in public relations or related field.
Preferred: Proven knowledge of Colonial Williamsburg systems (OPERA, Open Table, BOS). In-depth knowledge of Colonial Williamsburg area.
Qualifications:(List minimum knowledge, skills, and abilities to perform the job successfully.)
Ability to be resourceful in acquiring needed information when not known; answer general questions quickly and accurately. Ability to demonstrate a high level of hospitality and courtesy. Ability to answer a broad range of general questions about Colonial Williamsburg quickly and accurately. Ability to consistently provide an overall exceptional guest experience consistent with Forbes standards of 5-star service. Ability to demonstrate extreme hospitality and courtesy; handle complaints in a professional and helpful manner. Ability to work with the public, employees and co-workers with tact, courtesy, and patience in stressful situations. Ability to handle multiple projects Ability to solve problems and make educated and sound business decisions. Ability to work independently and adapt to changing work priorities. Ability to communicate effectively, orally and in writing. Ability to perform task with strong accuracy and attention to detail. Excellent organizational skills. Working knowledge of computer hardware and software applications Proficiency in Microsoft Office suite- will use Outlook, Word and Excel.Source: Hospitality Online
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