BMC Helix Capacity Optimization Consultant

5 days ago

Brigham City, United States Compuware Full time

GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide. It provides unique opportunity to meet customers and solve their business problem by consultative approach. This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment.    

AMS Consultant - The Application Managed Services Consultant will provide consultative operational services including technical post-implementation/go-live services for enterprise software solutions throughout for BMC’s worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously.

Key Responsibilities/Duties

  • Responsible for leading and/or participating in teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients.
  • Provide L2/L3 operational support on BMC Helix Continuous optimisation (BHCO) or TrueSight Capacity Optimisation (TSCO) as per agreed SLAs
  • Administer and maintain BMC Helix Continuous Optimization (BHCO)/ TrueSight Capacity Optimization (TSCO) Solution. Ensure the platforms are running efficiently, with optimal performance and availability.
  • Maintain BHOM / TSOM Application platform availability as per agreed availability commitment.
  • Configure and customize BMC solutions to meet client-specific requirements. Implement and adjust settings to optimize capacity management and performance monitoring.
  • Monitor and analyze system capacity and performance metrics. Provide insights and recommendations to clients on capacity planning and resource allocation to prevent over-provisioning and under-utilization.
  • Diagnose and resolve issues related to BMC Helix Continuous Optimization and TrueSight Capacity Optimization applications. Provide technical support to address complex problems and ensure minimal disruption to services.
  • Continuously monitor system performance and capacity metrics. Identify trends, anomalies, and potential issues. Implement corrective actions to maintain system stability and performance.
  • Oversee the integration of BMC solutions with other systems and third-party applications. Ensure seamless data flow and interoperability between systems.
  • Implement minor upgrade, patches, and new features for BMC solutions, ensuring updates are deployed with minimal impact on ongoing operations.
  • Maintain comprehensive documentation of system configurations, customizations, troubleshooting steps, and resolution procedures. Ensure that documentation is up-to-date and accessible.
  • Provide training and support to end-users and stakeholders on BMC solutions. Share best practices and help clients maximize the value of their capacity management tools.
  • Adhere to industry best practices and standards, including ITIL, for capacity management and system administration. Ensure compliance with internal policies and client agreements.
  • Assist customer drive adoption of the monitoring solution across the environments
  • Work closely with Service Owners to review service delivery quality with focus on continuous improvement

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