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Medical Laboratory Technician/ Medical Assistant

4 months ago

Andover, United States HealthPartners Full time

***SIGN ON BONUS ELIGIBLE FOR EXTERNAL CANDIDATES***

RIVERWAY CLINIC JOB DESCRIPTION

JOB TITLE: Medical Laboratory Technician DEPARTMENT: Laboratory

REPORTS TO: Laboratory/Radiology Supervisor

DIRECTION OF OTHERS: None

POSITION PURPOSE:

Performs blood draws per provider orders. Performs routine testing for use in treatment and diagnosis of disease, in accordance with clinical and governmental standards. Excellence is to be centered on patient care and patient relationships and is the responsibility of all employees.

POSITION RESPONSIBILITIES:

People: Teamwork

Assists in orientation and training of new personnel as assigned to ensure established procedures are clearly understood and followed. Documents training on the training checklist.

Participates actively in self-development and educational activities.

Handles patient's questions, concern regarding procedures.

Identifies and works to resolve problems with other departments and individuals in a constructive manner.

Focuses on solving the problem, not blaming.

Effectively shares job knowledge with new employees.

Places team goals above own interests.

Health: Data and Quality

Prepares, analyzes, evaluates and documents patient specimens in various departments within the laboratory.

Communicates results (via telephone, paper or computer) to providers in accordance with laboratory procedures and policies.

Participates in quality improvement activities including: analyzing proficiency testing samples, performs and documents quality control, monitors and distributes results according to established guidelines to ensure accuracy of tests performed in the clinic.

Performs phlebotomy and capillary punctures on patients to obtain samples for testing in accordance to lab policy and procedure.

Performs various clerical duties as assigned such as filing paper orders, result sheets, monthly paperwork (QA).

Prepares test orders and specimens for testing and/or transfer to reference laboratory.

Maintains proper use of standard precautions, protective barriers, use of aseptic technique and disposal of infections/hazardous waste.

Complies with Code of Conduct.

Identifies and responds to issues of confidentiality, performs within legal and ethical boundaries.

Complies with applicable legislation such as OSHA, CLIA and COLA standards.

Experience: Patient Service

Answers incoming calls and respond appropriately. Greets patients warmly and instructs on specimen collection procedures.

Recognizes and responds to written, verbal and nonverbal communications in an appropriate and timely manner.

Greets patients with a warm welcome and completes interactions with a warm closure.

Patient Advocacy: Assures patient's rights to privacy, safety and confidentiality.

Respects, embraces and values diversity.

Stewardship: Financial

Monitors and requests lab supplies to ensure proper inventory and avoid interruption in service.

Performs and documents maintenance, troubleshoots and documents equipment malfunctions, contacts repair service and instructs other employees in proper instrument use to ensure proper functioning of laboratory equipment.

Performs other duties and responsibilities as assigned.

CUSTOMER SERVICE:

Greet patients with a warm welcome and completes interactions with a warm closure.

Patient Advocacy: Assure patient's rights to privacy, safety and confidentiality.

Respect, embrace and value diversity.

Project a professional image through appearance, positive attitude and constructive interactions.

ORGANIZATIONAL BEHAVIORS:

Definition:

Organizational behavior is the building and maintaining of solid interdependent relationships within the department, clinic and throughout HealthPartners Family of Care.

Performance is up to standard when:

Shows interest in and keeps informed of department and organizational changes within the GHI system.

Provides honest and constructive input during policy formation. Accepts and supports final decision.

Other tasks as assigned by supervisor.

Reads department and RiverWay and HealthPartners e-mail daily to keep up with changes. Reads department requirements, e.g., policy manual review, OSHA, etc. annually, as required.

TYPICAL PHYSICAL DEMANDS:

Requires full range of body motion, which includes handling and lifting patients, stooping or stretching, hand-eye coordination and manual and finger dexterity. Requires walking and standing for extensive periods of time. Occasionally lifts and carries items weighing up to 50 pounds. Requires normal vision and hearing range, and the absence of color blindness.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TYPICAL WORKING CONDITIONS:

Frequent exposure to; communicable diseases, body fluids, toxic substances, medicinal preparations, bio-hazardous wastes and other conditions common to a clinic environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MACHINES, TOOLS, EQUIPMENT AND WORK AIDS: Which may be representative, but not all inclusive, of those commonly associated with this type of work; telephones, computers, hematology instruments, urinalysis instruments, various kit testing, centrifuges, vacutainers, syringes, various needles and other equipment related to clinic laboratory setting.

QUALIFICATIONS:

Medical Lab Technician

Education/Experience:

  1. High school diploma or equivalent issued in the United States. Those employees with only foreign educational documents must have them evaluated for equivalency to a US high school diploma, or college degree. (Please contact COLA for a list of evaluation organizations).
  2. Training as a Medical Laboratory Technician (MLT)
  3. One year recent experience in an accredited laboratory preferred.

Medical Assistant

Job Qualifications

Medical Assistant having completed a medical assistant program; or
CMA with current AAMA certificate; or
RMA with current AMT certificate:

Skills and Abilities:

Organizes effectively

Establishes priorities

Understands regulations and procedures to administer patient care

Knowledge of medical equipment and instruments to administer patient care

Knowledge of common safety hazards and precautions to establish safe working conditions

Ability to maintain records, write reports and respond to correspondence

Skill in developing and maintaining department quality assurance

Maintain effective working relationships with patients, medical staff, and the public

Ability to react calmly and effectively in emergency situations

Ability to interpret, adapt, and apply guidelines and procedures

Ability to communicate clearly

Ability to work quickly under pressure

Works productively as a team player

This description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Posted 5/2/2024


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.