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Public Area/Lobby Attendant

4 months ago

Atlanta, United States Waldorf Astoria Atlanta Buckhead Full time
Description

Waldorf Astoria is looking for a Lobby/Public Area Attendantto join the Housekeeping Team at this gorgeous Atlanta property

Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

Classification: Full-Time Shift: Various - must have availability to work weekdays, weekends, and holidays.

A Lobby/Public Area Attendant is responsible for cleaning and maintaining all public areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

The ideal candidate will have the following qualifications:

  • Prior housekeeping experience in a luxury hotel is preferred
  • Possess a positive and outgoing personality
  • Attention to detail is very important
  • Professional appearance and grooming
  • Ability to utilize iPod touch with various applications

What will I be doing?

As a Lobby/Public Area Attendant, you would be responsible for cleaning and maintaining all public areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Clean designated areas including, but not limited to, restrooms, public areas, hallways, stairwells, elevators, offices and banquet/meeting/conference rooms.
  • Perform a variety of tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, emptying carts of soiled linens, cleaning/waxing floors, removing and disposing of trash, insects and debris and emptying ashtrays.
  • Greet guests in a friendly manner.
  • Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed.
  • Assist in delivering guest requests and in cleaning guest rooms, as needed.
Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

  • Access to your pay when you need it through DailyPay 
  • Medical Insurance Coverage – for you and your family  
  • Mental Health Resources 
  • Best-in-Class Paid Time Off (PTO) 
  • Go Hilton travel discount program 
  • Supportive parental leave 
  • Matching 401(k) 
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount 
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) 
  • Career growth and development 
  • Team Member Resource Groups 
  • Recognition and rewards programs 

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.  

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Source: Hospitality Online