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Senior UX Researcher, Emerging Sports

4 months ago

New York City, United States GameChanger Full time

About GameChanger:

We believe in the life-changing impact youth sports have on and off the field because they encourage leadership, teamwork, responsibility, and confidence—important life lessons that have the power to propel our youth toward meaningful futures. We recognize that without coaches, parents, and volunteers, organized youth sports could not exist. By building the first and best place to experience the youth sports moments important to our community, we are helping families elevate the next generation through youth sports.

So if you love sports and their community-building potential, or building cool products is your sport, GameChanger is the team for you. We are a remote-first, dynamic tech company based in New York City, and we are solving some of the biggest challenges in youth sports today.

The Position:

As our first UX Researcher, you'll play a pivotal role in shaping our product strategy and research approach. Your main task will involve crafting and executing user research studies to delve deep into user needs, behaviors, and pain points for our Emerging Sports Product Group. Collaborating closely with our product and design teams, you'll help steer strategic product decisions. This role reports to the Director of Product Design and sits within our Product Organization.

What You’ll Do:

  • Independently lead research planning and execution using a variety of qualitative and quantitative research methods, building alignment with cross-functional peers and stakeholders throughout the research process.

  • Collaborate with Design and Product leadership to align research priorities and roadmap across multiple work streams in a rapidly changing environment.

  • Clearly communicate insights and learnings, tying directly to actionable next steps and impact on product direction.

  • Represent customer needs and opportunities, backed by data, in strategic product planning and prioritization.

  • Develop and grow a research practice that unlocks customer insights and value. Develop processes and norms and provide coaching to the Product Designers and Managers.

  • Question the status quo and advocate for change.

Who You Are:

  • You have 5+ years of relevant user research experience working on digital experiences with a proven track record of generating actionable insights that result in measurable product improvements.

  • You have experience with a broad range of research methodologies, both qualitative and quantitative, across the various stages of product development.

  • Your portfolio showcases impact, methodology, collaboration and communication. You have at least two detailed case studies.

  • You collaborate closely with cross-functional partners specifically product design and product management, drive alignment around user needs, and incorporate peers into the research process.

  • You have a strong ability to plan, prioritize, and organize effectively and independently in a fast-paced environment.

  • You have excellent written and verbal communication skills and can present effectively to executive audiences.

  • You take the time to seek out and provide meaningful feedback because you know it's the best way to grow.

  • You are self-aware and humble.

Perks:

  • Work remotely throughout the US* or from our well-furnished, modern office in Manhattan, NY.

  • Unlimited vacation policy.

  • Paid volunteer opportunities.

  • WFH stipend - $500 annually to make your WFH situation comfortable.

  • Snack stipend - $60 monthly to have snacks shipped to your home office.

  • Full health benefits - medical, dental, vision, prescription, FSA/HRA., and coverage for family/dependents.

  • Life insurance - basic life, supplemental life, and dependent life.

  • Disability leave - short-term disability and long-term disability.

  • Retirement savings - 401K plan offered through Vanguard, with a company match.

  • Company paid access to a wellness platform to support mental, financial and physical wellbeing.

  • Generous parental leave.

  • DICK’S Sporting Goods Teammate Discount.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The target salary range for this position is between $150,000 and $170,000. This is part of a total compensation package that includes incentive, equity, and benefits for eligible roles. Individual pay may vary from the target range and is determined by several factors including experience, internal pay equity, and other relevant business considerations. We constantly review all teammate pay to ensure a great compensation package that is fair and equal across the board.

*DICK'S Sporting Goods has company-wide practices to monitor and protect us from compliance and monetary implications as it pertains to employer state tax liabilities. Due to said guidelines put in place, we are unable to hire in AK, DE, HI, IA, LA, MS, MT, OK, and SC.

Compensation Range: $150K - $170K