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Precision Ag Technician

4 months ago

Hiawatha, United States Skyview Equipment Full time

Precision Agriculture Support Specialist

• Responsible for attaining best-of-industry product knowledge and latest technologies. Serves as the technology expert for New Holland PLM, AgLeader, Kinze, Raven and all other technology.

• Ensures all new equipment is up to date on software when delivered. Understand and be able to train the sales team in the field start process.

• Support customer operational issues. Assists with product updates, programming, calibration, and adjustments as needed. Ensures excellent responsiveness and follow-through on all support issues.

• When Service technicians are unable to perform service or installation needs for their customers, they can assist in doing so. Diagnose and repair issues as needed. Ensures all work is chargeable or warranty reimbursed. Become proficient with NH Tech Helpdesk and communicate with all manufacturer’s precision support.

• Ensures customers have a positive experience with dealing with Skyview Equipment, that communications and followthrough on commitments are best in class.

• Works with Store Manager & Service Manager, responsible for designing, developing, and implementing strategies, including optimum go-to-market and revenue recovery for support and service activities in covered region.

• Ensures excellent communications with all salespeople and locations, including timely follow-up of questions and requests for information.

• Ensures all vendor requirements / dealer standards associated with the function (i.e., training) are satisfied. Ensures relationships with the vendors are solid and any issues resolved.

• Support sales staff with retaining and developing existing customers, and acquiring new customers.

• Assist as necessary with customer support for CNH precision data to the customer’s data platform and their data platform back to CNH product.

Compensation / Benefits

• Base wages that are competitive without the burden of extra incentives to worry about making.

• Health insurance where the company covers half the cost of the premium, even on dependents. Coverage starts on the 1st day of the month following hire date. (No company waiting period)

• Company provided $20,000 life insurance policy on all co-workers. • We offer voluntary vision & dental insurance along with AFLAC.

• Retirement 401k/profit share that has no company contribution ceiling. The last two years the company contribution has been 10% of a co-worker’s annual hourly wages. (Earn $60,000 hourly for the year, get $6000 company contribution)

• Annual bonuses based on overall company profitability. (Last year was $3600 per person)

• Tuition reimbursement. We’ll refund you the out-of-pocket cost of your tech schooling.

• Competitive paid time off. (2 weeks upon starting, 3 weeks after 2 years, 4 weeks after 10 years)

• Company provided uniforms.

• Employee discounts