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Customer Service Administrator

4 months ago

Farmingdale, United States Randstad USA Full time
A Manufacturing Company in Farmingdale, NY is seeking a Customer Service Administrator to join their team We are seeking an experienced office professional seeking a new role where you will wear many hats. We are open to candidates with a minimum of 6 months of office experience.  We are seeking someone with great verbal and written communication skills, the ability to multi-task and excellent computer skills. Being able to speak English and Spanish fluently is a plus, but not a requirement. If you are interested, please send your resume to jenn.eng@randstadusa.com or apply to this posting today for immediate consideration

salary: $19 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

  • Process retail orders and manage online transactions efficiently.
  • Prepare and organize paperwork, including printing and filing documents.
  • Generate and analyze reports to monitor performance metrics and identify areas for improvement.
  • Assist with licensing procedures by capturing and organizing samples for submission to licensing companies.
  • Perform front office clerical tasks to maintain a professional and organized workspace.
  • Support production by printing reports necessary for order creation.
  • Address customer inquiries and concerns via email and phone, ensuring prompt and satisfactory resolutions.
  • Manage returns and refunds efficiently to uphold customer satisfaction.
  • Perform various clerical duties to support daily operations and organizational efficiency.
    Skills

    • Follow-up
    • Active Listening
    • Telephone Etiquette
    • Empathy
    • Interpersonal Sensitivity
    • Basic Software Skills
    • Basic Computer Skills
    • Adapting to Change
    • Customer Service
    • Typing Skills
    • Client Service
    • Customer support
    • Data Entry
    • Order Processing
    • Reporting
    • Phones
    • Process Returns
    • Administrative Duties
      Qualifications

      • Years of experience: 1 year
      • Experience level: Entry Level
        Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

        Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

        At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

        Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

        Applications accepted on ongoing basis until filled.