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Housekeeping Inspector
3 months ago
Our ideal candidate is positive, high energy, and detail oriented with strong leadership and mentoring skills.Job Description
- The Room Inspector will be responsible for directing and administering all housekeeping operations to ensure the overall cleanliness and product quality of the hotel along with promoting an atmosphere that ensures customer and associate satisfaction and deliver financial profitability. The Room Inspector's duties include, but are not limited to the following:
- Responsible for short and long term planning and the management of the hotel's Housekeeping operations
- Interview, select, train, schedule, coach and support associates.
- Manage the daily activities of the Housekeeping Department to include inspecting guest rooms, public areas and grounds for cleanliness, appearance and safety and correcting deficiencies.
- Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns. Assure all safety and security policies and procedures are followed.
- Observe, monitor, and develop staff performance to ensure efficient operations and adherence to policies and procedures. Coach and counsel associates as needed.
- Prepare weekly schedules for Lobby attendants, Guestroom attendants, and Housemen based upon occupancy ensuring it fits the needs of the hotel.
- Take and maintain proper inventory of linen and supplies and purchasing needed linen and supplies in a timely manner while staying within budget.
- Maintain the Housekeeping budget, labor cost plans and objectives and manage department within those approved plans.
- Follow OSHA standards while ensuring proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies within the Housekeeping department.
- Work closely with all other Departments. Attend staff meetings, perform daily pre-shift meetings and other meetings as needed.
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
- Resolve guest and team member issues and assuring ultimate satisfaction to ensure the hotel is creating legendary guest experiences.
- If necessary, complete duties pertaining to housekeeping, including cleaning rooms and staffing the laundry department.
- Participate in the Hotel's Manager on Duty program.
- Perform other duties as requested by management.
Job Requirements
The candidate for this position must have a positive attitude, experience working in a previous housekeeping department and can work alternating shifts. To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Marriott experience a plus
- A minimum of two years previous experience in supervising a busy housekeeping department.
- Knowledge of facility regulations and safety standards (OHSA, MSDS)
- Microsoft Word and Excel experience preferred
- Basic computer skills
- High School diploma or GED equivalent required.
- College degree preferred.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling or crouching.
Language Skills
Position requires excellent spoken and written English communication skills including: ability to read, analyze and interpret documents such as industry journals, financial reports, operating and housekeeping instructions, ability to respond to common inquiries or complaints from guests , ability to effectively present information to corporate management, public groups, potential clients and/or boards of directors.
Physical Demands Summary
The physical demands decribed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand; walk; kneel; crouch; bend and reach.
- Occasionally lift and/or move up to 50 pounds.
Source: Hospitality Online
