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PBX Operator- Novotel Miami Brickell

3 months ago

Miami, United States Accor Full time

Company Description


Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city’s beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort.

When you’re ready to explore the area, it’s less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya.

At Novotel Miami Brickell, the best of the city is at your doorstep.


Job Description


Job Summary

The PBX telephone operator is responsible for: handling incoming and outgoing phone calls; responding to guest requests; learn and disseminate basic hotel information; be knowledgeable of procedures and techniques necessary for the smooth operation of the department. PBX Operators are required to: display a guest orientation; possess a working knowledge of computers; and display an excellent phone manner. Operate the hotel applications in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Candidate must have excellent communication skills and ability to multi-task and work a varied schedule.

Essential Job Functions

·       Answers and routes telephone calls to appropriate departments.

·       Must be Logged into all hotel applications at all times

·       Records messages for guests and staff members.

·       Records & performs wake-up calls.

·       Records and maintains logs for guest requests and follow up.

·       Must be well versed with all hotel amenities and departments to serve as an ambassador to promote them.

·       Assists in reporting telephone equipment or service complaints and problems.

·       Assists in reporting I.T. issues to Helpdesk and following up to ensure case tickets are resolved

·       Assists Reservations Department & Front Desk with Emails.

·       Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.

·       Adheres to ACCOR standards for guest services.

·       Delivers exceptional levels of customer service to all guests and ensures that all their requests are handled in an efficient and timely manner.

·       Assists Front Office Leadership with responding to OTA extranet requests and feedback from  guests


Additional Information


All your information will be kept confidential according to EEO guidelines.