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Manager, Knowledge Content and Documentation

4 months ago

North Chicago, United States AbbVie Full time

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.
Job Description

The HR Content and Documentation Leader will be responsible for management of global HR Portal employee facing content as well as back-end documentation supporting all pillars of HRConnect Operations. This role will have a strong partnership with all content stakeholders, HR Communications and supporting technologies teams to ensure all content and portal expectations are exceeded. In addition, this role will be heavily involved in all case management and knowledge management activities to ensure the Customer Experience teams have the most robust platform to use to track and serve all customers.

Responsibilities

  • Own global back-end documentation governance process for all HRConnect, including documentation quality and relevance.
  • Lead effort to gather information from subject matter experts to develop, organize, and create/update back-end documentation for the HRConnect Team.
  • Assess global and regional impact on back-office documentation for any process or program changes. Assist with providing content for training materials as needed.
  • Manage all regional and global employees facing content activities to ensure compliance with local regulations. Ensure continuity of content information and documentation materials for HRConnect Team.
  • Partner closely with HR Communications and global/regional knowledge approvers to ensure all content is created and/or updated in a timely and accurate manor to meet the needs of all content campaigns and stakeholders
  • Identify areas to streamline and optimize processes. Identify opportunities for the support channels and portal functionality to engage with target audiences, both proactively and reactively
  • Oversee and partner closely with BTS to conduct tests and manage all new releases of the technology platform before implementing in the HRConnect production environment
  • Oversee all case management and knowledge management activities within HRConnect
  • Oversee all content reviews and approvals done by Regional Knowledge Leaders
  • Expert of knowledge management systems and portal used to publish content and provide expertise on tool use and application to drive continuous improvement and enhancement opportunities
  • Establishes and maintains strong partnerships with BTS, business functions and external partner.

    Significant Work Activities -Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
    Qualifications

    • Bachelors degree in Human Resources, Organizational Development, Communications, Public Relations, Management, Business Administration, English or related field required.
    • 10 years of work experience; Prefer experience as an effective documentation specialist and/or content portal administrator
    • Strong analytical, problem-solving and ability to conceptualize the organization and planning of projects.
    • Experience with project management, digital tools, and phases of the project lifecycle preferred.
    • Must have strong written and verbal communication skills and have strong interpersonal skills.
    • Knowledge and/or experience with HR Service center a plus

      Additional Information

      Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

      • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
        • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
        • This job is eligible to participate in our short-term incentive programs.

          Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion, consistent with applicable law.

          AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.