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Deskside Field Engineer

4 months ago

Montpelier, United States Cognizant Full time

This in-person position is open to any qualified applicant in the United States.

This position is on-site in Montpelier, Vermont.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud-driven modernization and workplace and operational transformation to run the business in a secure environment.

Job Duties and Responsibilities:
  • Manages all activities related to the staffing and operation of a deskside support team
  • Plans, prioritizes, and schedules deskside support activities to ensure continuity of service
  • Leads, directs, evaluates, and develops deskside staff to ensure that users receive competent and timely service
  • Analyzes deskside support inquiries to identify recurring problems, recommend solutions, and identify areas where deskside service can be improved
  • Ensure that deskside support staff use and maintain problem management databases or other help desk software so that deskside support activities and performance can be monitored
  • Develop problem-solving guidelines, checklists, or other materials to assist deskside support staff in responding to user problems that are recurring or routine
  • Evaluates Deskside Support Systems and Processes for efficiencies and recommend improvements, as needed
  • Respond to more complex, escalated inquiries from deskside support team members
  • Manages one or more small to medium-sized teams consisting of a few disciplines.
  • Perform annual/semiannual performance reviews
  • Address's deskside support technicians when technicians are escalated by customer
Position Qualifications:
  • Required skills: Field Services, Desktop Support- Remote, Windows 10, LAN and WAN and Service Now
Salary and Other Compensation:

Applications will be accepted until 06/14/2024.

The annual salary for this position is between $32,900 to $79,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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