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Senior Applications/Systems Analyst

4 months ago

Austin, United States TISTA Science and Technology Corporation Full time
Senior Applications/Systems Analyst - ECO Job ID 2024-5267 Job Locations US-TX-Austin Overview

Are you a Senior Applications/Systems Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more

Responsibilities
  • Monitor critical applications using application monitoring tools
ServiceNow, SolarWinds, AppDynamics, Dynatrace, Splunk, Splunk ITSI and othersIdentification of alert threshold violations, proactive event identification, and execution of SOP-driven reporting, response, and resolution actionsExperience in the study of applications and the consumption of system resources and be able to detect application problems such as threshold violationsMonitors enterprise-wide application performance and reports on application behavior analyticsConduct smart triage by identifying, diagnosing and providing pro-active resolution of application performance problemsMonitor high value Business-centric transactions and manages response actionsIdentify the functional domain in which problems reside (Server Utilization, network Saturation, Application TuningDetects change of state conditions that have significance for management of Configuration Items (CIs) and IT servicesEnsures all events are communicated IAW SOP and/or takes further corrective action with the application ownerParticipates in all Major Incident Management and Root Cause Analysis calls and provides expert troubleshooting support as neededEscalate as per criticality matrix definitionsNotify the internal/external stakeholders per procedureProvides APM input to daily shift reports and metrics Qualifications
  • Exceptional written and verbal communications skills
  • Must have Operational experience with Service Now, Solar Winds, Splunk, AppDynamics, and Aternity IT monitoring toolsets
  • Experienced monitoring application performance in a command center
  • Operational experience performing as a member of an operations/command center tasked with the monitoring of applications across an entire IT enterprise
  • Experience working shiftwork
  • Experience participating in Major Incident Management and Root Cause Analysis

Education:

  • Bachelor's degree in operations research, mathematics, computer science, cost accounting or related scientific or technical discipline and 5+ years' work experience
  • Eight (8) years of additional relevant experience may be substituted for education (13 years total)

Clearance:

  • The ability to pass a Tier 2/Modest Background Investigation

Location:

  • Department of Veteran's Affairs (100% On-site)
  • Tuesday - Saturday (2:30 PM - 11:00 PM CST Time)

  • Austin Information Technology Center

    1615 Woodward St

    Austin, TX 78741


TISTA is an Equal Opportunity Employer by choice M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.