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Staff Network Systems Administrator
4 months ago
We're hiring for a position open to both intermediate and career level candidates. The level will be determined based on the successful applicant's qualifications, experience, and demonstrated skills during the interview process. There are 4 positions available
Staff Network Systems Administrator / Network Systems Administrator
Job Function - Network Systems Administration
Performs network enhancements and hands-on network operations technical activities required for the ongoing implementation, support and troubleshooting of the PGE enterprise network. Technologies supported include, but are not limited to, data, voice, video, collaborative services, contact center and security technologies.
Key Job Information
Network Systems Administrator
Career Level: P2 Career
Professional Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.
Key Responsibilities
Category and Description Network Support (NTAS) Maintains the network support process and checks that all requests for support are dealt with according to agreed procedures. Uses network management software and tools to investigate and diagnose network problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.
IT Operations (ITOP) Provides technical expertise to enable the correct application of operational procedures. Uses network management tools to determine network load and performance statistics. Contributes to the planning and implementation of maintenance and installation work. Implements agreed network changes and maintenance routines. Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures. Provides reports and proposals for improvement to specialists, users and managers.
System Software (SYSP) Reviews system software updates and identifies those that merit action. Tailors' system software to maximize hardware functionality. Installs and tests new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Prepares and maintains operational documentation for system software. Advises on the correct and effective use of system software.
Applications Support (ASUP) Maintains application support processes and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports.
Systems Installation/Decommissioning (HSIN) Undertakes routine installations and deinstallations of items of hardware and/or software. Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client. Conducts tests of hardware and/or software using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on other experienced colleagues and external resources if required. Documents details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Develops installation procedures and standards and schedules installation work. Provides specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets and to maintain or improve the installation service.
Technical Specialism (TECH) Maintains an in-depth knowledge of specific specialisms and provides expert advice regarding their application. Can supervise specialist consultancy. The specialism can be any aspect of information or communication technology, technique, method, product or application area.
Incident Management (USUP) Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery following resolution of incidents. Documents and closes resolved incidents according to agreed procedures.
Education / Experience / Certifications
- Requires a bachelor's degree in a related field or equivalent experience.
- Typically, five or more years of relevant voice, video, data, security, or collaborative services experience.
- Documented training or professional certifications preferred.
- Requires a valid driver's license and a history of safe driving practices.
Competencies
Functional Competencies
- Intermediate to advanced knowledge of tools and technologies used in infrastructure to include, but is not limited to, data switching and routing, voice, video, collaborative services, contact center, Internet and security technologies.
- intermediate knowledge of scripting and other automation tools.
General Competencies
Advanced customer focus skills.
Advanced accuracy skills.
Advanced risk management skills.
Advanced written and oral communication skills.
Advanced decision-making skills.
Advanced team-building skills.
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