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Front Desk Supervisor

4 months ago

Pembroke Pines, United States The Grand Palms Resort and Golf Club Full time

schedule: Full Time/Full Availability and Flexibility (AM/PM scheduling) (Weekdays, Weekends, Holidays as needed)

What are the benefits of working for Grand Palms?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

  • Go Hilton travel program: 100 nights of discounted travel
  • Access to your pay when you need it through DailyPay
  • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
  • Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
  • Flexible shifts and days off
  • Oversees front desk operations.
  • Provides guest service, guidance and leadership to ensure consistent customer service is provided.
  • Assigns and instructs team members in details of work.
  • Monitors lobby traffic to make staffing adjustments accordingly.
  • Resolves customer complaints.
  • Trains, supervises, schedules and assists in evaluating staff.
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
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Source: Hospitality Online