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VoIP Support Analyst

4 months ago

Iowa City, United States Randstad USA Full time
job summary:
Our client in Iowa City is seeking an IT Analyst focused in VoIP support for a long term contract. Are you or someone you know looking for a new position? This is 100% on-site in Iowa City. Monday-Friday, day shift, with weekly paycheck. Below is more info. Thanks

IT Support Analyst position is a contract position with a duration lasting up to 12 months. This position will provide basic level support migrating voice communication services to a new VoIP platform. The work schedule will primarily be an 8-hour workday, starting between 7:00 a.m. and 9:00 a.m., Monday through Friday. Primary duties will be provisioning, testing, installing, documenting, and supporting basic voice communication end points - including both hard and soft phones.

Experience Requirements:

Experience (typically 6 months to 1 year) supporting a VoIP communications platform in an IT environment

Problem-solving skills and the ability to quickly learn new software 
location: Iowa City, Iowa
job type: Contract
salary: $25 - 30 per hour
work hours: 8am to 5pm
education: Associates
 
responsibilities:
  • Performs voice communication system migration activities utilizing various management tools and techniques

    • Provisions voice communication end points with a high level of accuracy

    • Tests and installs voice communication end points; independently troubleshoots issues and escalates issues when necessary

    • Provides customer support and training on voice communications at time of installation

    • Creates and maintains documentation on voice communication systems, services, and inventory

    • Works within a centrally managed healthcare enterprise IT environment including clinical, critical care, research, and office spaces

    • Interacts professionally and respectfully with all levels of organization personnel, including patients and visitors

    • Works closely and collaboratively with peer technicians and other project teams to promote consistent and excellent service delivery The essential functions of this role include:

    • standing for 8 hours at one time
    • working weekends 
      qualifications:
      • Experience level: Experienced
      • Minimum 1 year of experience
      • Education: Associates 
        skills:
      • VoIP (1 year of experience is required)
      • Desktop Support (2 years of experience is required)
      • Voice Communications (1 year of experience is required)
      • Avaya Cloud
      • Technical Support (2 years of experience is required)

        Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

        At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

        Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

        Applications accepted on ongoing basis until filled.