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Service Technician

5 months ago

Davenport, United States Loram Full time

Job Title: Service Technician

FLSA Status: Non-Exempt

Department: Friction Management

Reports to: Regional Superintendent

GENERAL DESCRIPTION / PURPOSE:

The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel/rail life.

ESSENTIAL JOB FUNCTIONS:

Customer Focus

  • Build customer and supplier relations for improved products and services.
  • Work with Sales Department to ensure customer expectations are met.

Functional/Technical Skills

  • Service top of rail and gauge face lubricator units to specified guidelines.
  • Perform lubrication service program for railroad customers.
  • Uses logic and methods to solve problems to find effective solutions.
  • Understand and adhere to general railroad and Loram operating rules.

Managing and Measuring Work

  • Manage inventory held on maintenance vehicle through company processes.
  • Plans work based on length and task difficulty, develops schedules, and anticipates and adjusts for problems to meet objectives.
  • Able to work independently.

Written Communication

  • Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.

BEHAVIORAL COMPETENCIES:

  1. Communication
  2. Building Customer Loyalty
  3. Decision Making
  4. Customer Focus
  5. Planning and Organizing
  6. Work Standards