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Mortgage payment customer service specialist

4 months ago

Knoxville, United States Randstad USA Full time
As a Customer Service Representative specializing in payments, you will be responsible for assisting customers with various payment-related inquiries, concerns, and transactions. You will play a crucial role in ensuring seamless payment processes, resolving payment-related issues, and providing exceptional customer service to enhance customer satisfaction and retention.

salary: $16 - $17 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

  • Provide prompt and courteous assistance to customers regarding payment-related inquiries, including but not limited to billing, account balances, payment methods, transaction status, and payment processing.
  • Process customer payments accurately and efficiently using designated payment systems or platforms, ensuring adherence to company policies and procedures.
  • Investigate and resolve payment discrepancies, billing errors, and payment disputes in a timely manner, maintaining a high level of accuracy and attention to detail.
  • Communicate with customers via various channels (phone, email, chat) to address payment-related concerns, provide payment reminders, and offer solutions to facilitate successful payment transactions.
  • Maintain comprehensive and accurate records of customer interactions, payment transactions, and resolutions in the company's database or CRM system.
  • Educate customers on payment options, payment terms, late fees, and any applicable penalties, ensuring clarity and understanding to promote compliance and timely payments.

    The essential functions of this role include:
  • working up to 5 hrs of overtime per week
    Skills
  • Active Listening
  • Telephone Etiquette
  • Empathy
  • Typing Skills
  • Basic Software Skills
  • Basic Computer Skills
  • Client Service
  • Customer Service
  • Customer Relations
  • Follow-up
  • Payments/Cash Posting
    Qualifications
  • Years of experience: 2 years
  • Experience level: Experienced
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    Applications accepted on ongoing basis until filled.