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Access Center Representative
4 months ago
Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org .
Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
Position Summary
The Access Center Representative role serves as the first point of contact for patients seeking care in our Children's Ambulatory Clinics. This role manages inbound and outbound calls and is responsible for providing outstanding customer service, scheduling accurate and timely appointments, responding to patient inquiries, data entry of patient demographic and insurance information and other duties as needed. This position is a representative of Children's Access Center which assists patients and families in accessing Children's services.
*High School graduate or equivalent
*Minimum two (2) years of customer service work
*Experience working in a health care environment preferred
*Experience working in a contact center preferred
*Experience with Cerner and/or eClinical Works electronic health record preferred
*Ability to manage continuous inbound telephone calls in a contact center model
*Ability to prioritize calls, and redirect emergent calls immediately following department protocols
*Ability to independently problem solve and meet patient and family needs
*Ability to effectively work in both a team environment and independently
*Ability to establish and maintain effective working relationships with provider, patients, families, and employees
*Ability to effectively work in a remote environment and connect via multiple communication channels (phone, email, text, etc.)
*Ability to meet departmental quality, production and scheduling and registration standards
*Skill in communicating with patients and families
*Skill in Microsoft Office
*Skill in written and oral communication
*Skill in data entry with minimal errors
Physical Demands
Please click here to view the Physical Demands
The posted pay range represents rates for a grouping of multiple jobs within a salary grade. We carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, and organizational needs. Base pay is just one piece of the total rewards program offered by Children's Minnesota.
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.
Children's Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
