BMC Helix ITSM- Remedy Consultant

1 week ago

Brigham City, United States Compuware Full time
Description and Requirements

CareerArc Code

CA_UT

Hybrid: #LI-Hybrid

"At BMC trust is not just a word - it's a way of life" 

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud  

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation 

GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide.

Key Responsibilities/Duties

  • Provide L2/L3 operational support on ITSM Remedy, SmartIT/MyIT, Smart reporting, Service broker, DWPA, CMDB, Asset Management, as per agreed SLAs.
  • Maintain BMC Product platform availability as per agreed availability commitment
  • Develop new customizations, integrations and reports
  • Troubleshoot BMC Application, customizations, integration issues.
  • Follow the ITIL standard best processes.
  • Recommend & plan upgrades/patches and roll out of new features
  • Drive adoption of the BMC solution across Customer environments
  • Work closely with Service Owners to review service delivery quality with focus on continuous improvement
  • Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades, and development of ITSM Remedy Application
  • Candidate must possess a Bachelor’s Degree (BE, B.tech, BCA, MCA)
  • Should have 5.15 years’ IT experience
  • Location-Mumbai/Navi-Mumbai
  • Extensive experience in the implementation, administration and configuration of BMC Remedy ITSM  Applications, Integrations, Customizations
  • Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage.
  • Good knowledge of Cloud Technologies, networking and database concepts
  • Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
  • Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
  • Effective communication skills in English & German (verbal and written).
  • Willing to work in shifts, weekend and on-call support will be required.

Our commitment to you 

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU 

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas 

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,033,200 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. 

(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to  know more and how to apply.

Min salary

1,524,900

Mid point salary

2,033,200

Max salary

2,541,500

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