Director of Medical Policy
10 hours ago
Why USAA?At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. As a dedicated Director, Retirement Income , you will be primarily leading the Retirement Income teams who support USAA members with annuities and other retirement income products.
This role will direct multiple teams of Retirement Income Specialists who are responsible for providing appropriate solutions to our members. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts. Maintains compliance with policies, procedures, and regulatory requirements.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position.
Manages and develops a team of Retirement managers, Sales/Solutions Consultants and/or Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Retirement Income areas.
Provides research and analysis on strategic initiatives and makes recommendations.
Analyzes existing workflow and processes by organizing and integrating resources and systems for Retirement Income areas.
Implements changes to promote efficient and effective operations Retirement Income.
Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process and productivity improvements with Retirement Income.
Develops, processes and performance standards for Retirement Income.
Ensures appropriate coordination and implementation of Life Company specific programs, projects, and initiatives.
In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor’s degree)
~ RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry.
~8 or more years of related experience in financial services operations to include process improvement and business analysis.
~4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment.
~ Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income
US military experience through military service or a military spouse/domestic partner
~ MBA or master’s degree in a financial or business-related field
~ CERTIFIED FINANCIAL PLANNER™ (CFP®) designation
~10 or more years of Retirement Planning and/or Annuity experience
~5 or more years of working experience directly leading a team of investment advisors.
~RICP (Retirement Income Certified Professional) Designation
~ Experience managing in a call center environment.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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