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Medical Telephone Appointment Agent
4 months ago
Zimmerman Associates, Inc. is currently seeking to hire Medical Telephone Appointment Agents to support a contract with the Consult and Appointment Management Office (CAMO) for the San Antonio Military Health System (SAMHS) contract. The work site is located at the Lincoln Center Building, 7800 IH-10 West, Suite 700, San Antonio, Texas 78230. THIS IS NOT A REMOTE OPPORTUNITY This position is responsible for contributing to the Military Healthcare System delivery of optimum care by responsibly scheduling patient care appointments in accordance with established standards, policies, and business rules. The specific role and responsibilities of this position are as follows: Schedule medical appointments and determine patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Support the Primary Care Manager (PCM) by name in the appointment or consult management departments scheduling primary and specialty care appointments and consult referrals. Provides the patient with specific visit instructions. Verify beneficiary eligibility for requested booking and confirm/update patient demographics. Follow appropriate booking and consult protocols as outlined in the booking tools or Standard Operating Procedures (SOP) for each clinic Initiate outbound calls to patients, send mass mailers to specific patient groups, and respond to online messaging requests as needed to schedule, reschedule, and/or cancel appointments. Direct the flow of initial specialty referral consults for clinical review to specialty care clinics, understanding clinic capability and adhering to all clinics as outlined in the clinic’s Standard Operating Procedures. Qualified candidates must have: A minimum of a High School Diploma or equivalent. Six months - 1 year of experience in a medical office and/or a fast-paced call center, preferably with an emphasis on appointment scheduling. Demonstrated knowledge of medical terminology as evidenced by a 40-hour educational certificate or at least six (6) months of experience in a medical environment. Working knowledge of an Automated Computer System. Ability to demonstrate excellent customer service skills, a professional demeanor and a sound understanding of general medical ethics and etiquette. Accurate data entry and attention to detail Minimum typing speed of 35 words per minute. Good verbal and written communications skills and sound judgment Organized, detail-oriented and ability to work effectively and independently with a cheerful outlook. Ability to obtain required agency --Public Trust -- clearance. Job Type: Full-time Pay: $16.69 Hourly Available Shifts: 6:30 a.m. to 3:30 p.m.; 8:00 a.m. to 4:00 p.m. and 7:45 a.m. to 4:45 p.m. This employment opportunity supports a government contract and is covered under the Service Contract Act. It is a Wage Determined position that pays $16.69 per hour. The employee will also receive a Health and Welfare Allowance of $4.41 per hour in addition to the hourly rate of pay for each hour paid up to 40 hours per week that will be applied to Core Benefits -- Life Insurance, Accidental Death and Dismemberment, Long Term Disability, Medical Coverage, Employee Assistance Program, and 401(k) Match (if applicable). Any remaining H&W is payable in cash. All interested candidates, if selected, must complete an initial online one-way video prescreening, to be followed by an in-person interview at the CAMO worksite. THIS IS NOT A REMOTE OPPORTUNITY. ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veterans’ status, or any other legally protected status. #INDSPN
