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General Manager, Tools
4 months ago
- Develop and maintain technical understanding of PV solar tracking systems associated tools
- Have strong customer care experience and be able to effectively communicate resolutions for customer concerns
- Responsible for managing team that provides tooling services, technical support, and tooling strategy
- Oversee the daily project work flow of the team members in Nextrackers Tool Department
- Schedule onsite tool training, maintenance programs, subcontractor training, quality control
- Works with cross functional team to develop needed revenue forecasts
- Provide customer field support for installation and quality control
- Support Nextracker product procurement, logistics, and inventory
- Establishes and measures key performance indicators for customer care to drive behavior and performance
- Presents the ongoing results to management and to customers
- Plays key role in cross-functional product teams, providing recommendations based on systems integration expertise and customer needs assessments and feedback
- Supports product development, sales, and marketing as requested
- Internal customer voice. An advocate for the customer within Nextracker
- Supervision of multiple team members including coordinators, technicians, and program managers
- Ensure P&L and budget is managed and presentable to upper management
- Assure key documentation and training is available for all tooling
- Bachelor's Degree in Mechanical Engineering or equivalent experience
- Minimum 10 years of experience across Solar, Construction Tools, and Business Management.
- Strong knowledge of PV technology and its applications
- Excellent customer service skills
- Experience in supply chain procurement and logistics
- Understanding of dealing with customer support
- Extensive hands-on experience with photovoltaic tracking solar systems a plus
- Excellent verbal and written communication skills
- Demonstrated leadership capabilities
- Passion for solar is a plus
- 10%-20% travel required, both domestic and internationally.
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