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Head of Product, Managed Services

4 months ago

Palo Alto CA, United States Sterling Process Equipment & Services, Inc. Full time

Strategic Service Offer Development
~ Define, prioritize, and continuously improve the AI portfolio and roadmap based on market research, customer feedback, competitive analysis, and data-driven insights.

~ Service Lifecycle Management
~ Follow the service product management processes, tools, lifecycle, and governance standards.

~ Lead and develop portfolio planning over the entire lifecycle, including pricing strategies, service delivery, sales readiness, and associated processes.

~ Represent Professional Services and the AI Portfolio on product or solution portfolio core teams and provide service requirements into product development stages.

~ Utilize technical and business skills to lead complex cross-functional activities that have a high impact on the services business.

Identify and establish partnerships with industry leaders in AI.

~ Launch, promote, monitor, and measure the AI Service Offerings performance, customer satisfaction, and market feedback.

~ Work across regions and teams to develop and implement new services, solutions, or programs to meet emerging customer/market needs and fuel profitable growth.

Performance Analysis
~ Bachelor’s or Master’s degree in business, Engineering, Computer Sciences, or equivalent experience.

~10+ years of professional experience, ideally at a service, consulting, or software company

~5+ years of experience in service product management

~ Proven experience in launching and managing a portfolio of technical offerings.

~ Deep technical knowledge with AI, Data Analytics, Machine Learning, or similar technology.

Proven background in AI technologies, IT and services industries, and service product management.

~ Proven track record of creating and launching successful and profitable service offers.

~ Familiar with the latest trends and technologies in AI-enabled solutions, such as natural language processing, machine learning, computer vision, etc.

~ Certified or trained in relevant frameworks and methodologies for service product management, such as Agile, Scrum, Lean, etc.

~ Highly developed problem-solving, project/program management, change management, and analytical skills.

~ Creative and strategic thinker, self-motivated, results-oriented, and customer-centric.

~