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Quality Management Lead

4 months ago


Philadelphia PA, United States Human Resources Full time

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.
The Customer Service Analyst (CSA) lead will support staff and supervisors within the daily operations that involves resolution of customer requests for transit cards, devices, customer inquiries, complaints, discrepancies, and potential fare disputes.
Supervises, train, and monitor staff.
· Provide e-commerce and telephone customer care support to clients and customers
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