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Commercial Refrigeration Service Technician

4 months ago

Fairfax VA, United States CroppMetcalfe-Fairfax - Service Experts Full time

Position Title: Service Technician (Commercial) 
Reports To: Field Supervisor or Branch Manager 
Status : Full-time, Regular position
Why You Should Join the Service Experts Team?  
We provide our employees with the training, support and an opportunity for unlimited professional growth. Service Experts Company Perks and Benefits for YOU
~ 20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
~Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
We provided wellness program options for free employee medical
Company-provided smart phone , tablet , uniform plan , and tool replacement program
We’ll make you better at what you do with our internal Training Academy
Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
Legal advice, pet insurance, and health advocacy programs
  Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing
Under minimum supervision, performs diagnostic and service work on commercial (rooftop) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolve problems, and ensure complete customer satisfaction. Works under the direction of the Field Supervisor or Branch Manager. 
Works under minimum supervision to perform commercial (rooftop) service and maintenance calls, following company and customer safety protocols. 
Diagnosis and performs service on commercial heating, air conditioning, boilers and associated equipment, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner. 
Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks. 
Completes routine maintenance and equipment cleaning as needed or required. 
Responsible for delivery and removal of parts and equipment needed to complete service work. 
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction. 
Promotes products and services to the customer. Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit. 
Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. 
May train other commercial service/maintenance/install technicians, as assigned. 
Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately. 
Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately. 
Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) 
Operates devises or equipment as prescribed by company program(s) or procedure(s) 
Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately. 
High school diploma or GED with additional training and experience in all aspects of commercial HVAC with NATE certification preferred. 
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area. 
Skilled at servicing commercial (rooftop) heating, air conditioning, boilers and associated equipment, and ventilation equipment as well as related accessories. 
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment. 
Proficient and able to operate all necessary tools and equipment to perform various service projects. 
Proficient at reading wiring diagrams and troubleshoot problems with electrical, refrigerant, and duct systems on commercial HVAC equipment. 
Proficient and able to properly start up and balance airflow on all commercial systems with little or no supervision. 
Skilled at troubleshooting and repairing refrigeration systems, hot water systems, steam boiler systems, and related commercial equipment with little or no supervision. 
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns. 
Two years’ experience performing service and maintenance work on commercial HVAC equipment and related accessories. 
Available to work flexible hours and on-call shifts as needed. 
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.