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Senior Product Manager
4 months ago
This is a hybrid role that will require an onsite presence to the office 1x/month
Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage. Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a consciously inclusive environment where diversity is celebrated. We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more. Reporting to the Manager, Product Operations, the Senior Product Manager (SPM) is responsible for managing the product portfolio for a specific market segment. This includes developing new product features, enhancements, portfolio revisions and overall product lifecycle management as needed to achieve market position, membership goals and profitability targets. The SPM position is a highly visible, self-directed position, with exposure to all levels of management and requires a high level of operational as well as strategic focus.The SPM will make recommendations to Manager on product changes that would improve competitive positioning, mitigate cost for the member or Mass General Brigham Health Plan, streamline or increase integrity of internal processes that ultimately enhances the overall consumer experience.He/she collaborates with internal departments including Sales, Finance, Actuarial, Compliance, Marketing, Corporate Communications, IT, Configuration, Provider Network Management, Project and Process Management Organization, Customer Service, and externally with Accounts, Brokers, Intermediaries and Government Agencies. Core Functions- Subject matter expert and primary point of contact for all products and product-related issues for the assigned market segment
- Ability to lead cross-functional teams, drive decision- making and ensure end-to-end operational integrity of product implementations and/or product enhancements
- Thorough understanding of the federal and state regulatory environment, including experience working with the Massachusetts Health Connector
- Thorough understanding of Mass General Brigham Health Plan systems and the key dependencies and interactions of Mass General Brigham Health Plan products with the various systems as well as our key vendors
- Serve as lead and subject matter expert for product filings, including the Evidence of Coverage, SERFF plan and benefits templates, HIOS, and Planfinder
- Serve as Mass General Brigham Health Plan primary lead and/or participate in new product development and implementation as well as serve as lead and/or support to Sales Managers on specific employer group custom products.
- Operate as a liaison to internal Mass General Brigham Health Plan departments, external agencies, and to third-party vendors’ claims and operational departments when product-specific questions or problems arise
- Collaborate with Sales, Marketing, and Corporate Communications in the development and product collateral. Manage the updating of product sales support materials and review all product-related materials which include but is not limited to: member, employer, and provider materials for product definitions, operational process descriptions, and policies related to products
- Prepare and conduct internal and external product-related training
- Monitoring and reporting on ongoing performance of the product portfolio, including profitability, membership growth/retention, operational performance and customer feedback.
- BA or BS degree required or the equivalent combination of training and experience, plus 7-10years of related experience
- 7-10 years of product management, sales, marketing, or strategic planning, preferably at a health plan
- Demonstrate core brand principles of always listening, challenging conventions, and providing value.
- Strong aptitude for technology-based solutions.
- Ability to inject energy, when and where it’s needed.
- Respect the talent and unique contribution of every individual and treat all people in a fair and equitable manner.
- Exercise self-awareness; monitor impact on others; be receptive to and seek out feedback; use self-discipline to adjust to feedback.
- Be accountable for delivering high-quality work. Act with a clear sense of ownership.
- Bring fresh ideas forward by actively listening to and working with employees and the people we serve.
