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Staff Software Engineer
4 months ago
Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
POSITION: STAFF SOFTWARE ENGINEERLocation: Sunnyvale, CA
Experience: 7+ Years of Experience
Job SummaryAs a Staff Software Engineer specializing in cloud technologies, you’ll design, develop, and maintain our cloud-based platform. Leverage your expertise in cloud computing, distributed systems, and software engineering best practices to enhance the architecture, scalability, and reliability of our SaaS solutions
Duties/Responsibilities- Lead scalable, secure, and highly available cloud-based system design and implementation.
- Collaborate with product and engineering teams to define technical requirements and architectural designs.
- Automate deployment, monitoring, and scaling of cloud infrastructure and SaaS applications.
- Drive code quality, testing, and deployment best practices.
- Mentor junior engineers, guiding software design, coding standards, and cloud technologies.
- Stay informed about emerging trends in cloud computing and SaaS.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- 7+ years of experience in software engineering, with a focus on cloud-based solutions.
- Working knowledge with AWS Cloud including networking, computer and serverless with a solid understanding of networking, security, cost management and data storage principles.
- Experience in AWS Systems Manager, AWS Lambda and AWS Step Functions, Containerization (EKS, ECS, Fargate), and Git Workflows is a plus.
- Proficiency in one or more cloud platforms (AWS, Azure, GCP).
- Experience with IAAC Tool (Terraform, Pulumi or AWS Cloud formation) and configuration management tools (such as Chef, Puppet or Ansible).
- Strong programming skills in languages such as Python, Java or NodeJS.
- Proven track record of delivering scalable and resilient software solutions in a fast-paced, agile environment.
- Strong problem-solving skills for troubleshooting complex issues in cloud-based systems.
- Effective communicator and collaborator, with cross-functional teamwork and mentoring experience.
- Proficient indesigning and building distributed systems and microservices, including build and deployment processes.
Step 1 : Written test (should take roughly 120 minutes of your time)
- Functional section
We will let you know within 2 business days of taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.
Next StepEmail your resumé to achille@egain.com with the position title “Staff Software Engineer” in the email subject
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