Patient Services Representative

4 weeks ago


West Nyack NY, United States Optum Full time

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York, Crystal Run Healthcare and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together. Multi-Specialty, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Patient Services Representativeto join our team. Patient Services Representativeis responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. The Patient Services Representativegreets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The Patient Services Representativereceives payments from patients, issues receipts and posts payment data. Schedule: Seven days a week, a 38-hour work week, consisting of four 10-hour shifts, between the hours of 10:00 am to close (approximately 8:00 pm). The schedule will be determined by the supervisor upon hire. (One shift may be between the hours of 8:00 am to 6:00 pm) This office is open 365 days a year including holidays. Location: 2 Centerock Road, West Nyack, NY 10994 Primary Responsibilities: Adheres to standards of professionalism set by the Practice Always maintains professional appearance by adhering to dress code and wearing identification badge Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members Functions as a member of a team committed to quality patient care Takes initiative to keep informed of new/revised Policy and Procedures, Standards of Care and incorporates these into practice Attends and participates in mandatory quarterly staff meetings or reads minutes Completes Mandatory Education annually Attends/participates in training/review classes and projects as assigned Handles difficult situations and people with tact, professionalism and H.E.A.R.T. Demonstrates good judgment in escalating difficult situations and people to Management personnel Demonstrates professionalism in attendance & punctuality. Consider number of unauthorized or unscheduled absences, a pattern of before and after weekend absences, tardiness and early departures, and long meal periods in accordance with CRHC policy Promotes a positive work attitude fostering teamwork and acceptance of management decisions Supports peer to peer training initiative for new Patient Services employees Assists co-workers whenever possible, to achieve office goals / patient satisfaction Works independently, takes initiative in completing assignments and does so without reminder Completes all miscellaneous work assigned by leadership or Physician accurately and in a timely manner Opens office as needed; turns on copiers, terminals and printers, and updates computer for current day’s session Communicates with clinical staff to keep patient informed of appointment status Verifies insurance eligibility and coverage by phone, independent website, RTS, Phreesia or at time of service Verifies patient demographic and insurance information at time of visit. Assures all demographic and insurance information is accurate, complete and up to date in the patient's chart. Scans current insurance card and photo identification into system Provides, explains and reviews for accurate completion, all Registration forms, i.e. Patient Representative, Patient Registration form, and Family Information form where applicable and obtains signatures as required Provides and explains the Authorization to Release Health Information to patient at their request Determines balances due including past balance, co-payments, co-insurance and deductibles, referring to Patient Accounts as necessary; takes responsibility for collecting and posting payments from patients at time of service via checks, cash or credit card in compliance with Cash Control Policies and Procedures Invite patients with the Patient Portal enrollment (PxP) in compliance with Meaningful Use guidelines Provides After visit Summary in compliance with ACO guidelines Prepares Batch Report daily to total and balance collections Begins the check in process in EPM, Phreesia, and Siemens. Act on notations in all systems and completes the auto-flow process successfully Schedules /Cancels /Reschedules patient appointments as ordered by the physician adhering to scheduling policies and procedures Obtains or issues HMO insurance referrals as required for maximum reimbursement of services rendered Notifies management or other departments appropriately using Clerical Templates for various issues/requests/reasons Maintains supply inventories and equipment necessary for the effective performance of the job; communicates supply needs to the office supervisor in a timely manner Maintains a neat, organized, orderly environment in the reception and waiting room areas, i.e. magazines, physician business cards, brochures, signage, etc. Closes office as needed, ensuring that lights, terminals and office machines have been turned off and all patients accounted for and discharged. May be required to set alarm Actively demonstrates good oral and written communication skills with both internal and external customers Demonstrates flexibility in schedule to meet patient and office needs Works with a sense of urgency Performs other tasks as required for the effective and efficient functioning of the Practice when directed to do so by Supervisory and Managerial personnel What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 1+ years of customer service or healthcare related experience Intermediate level of computer proficiency (including being able to work on multiple web sites using multiple web browsers with dual monitors at the same time) Preferred Qualifications: Experience as a receptionist in a healthcare setting Experience working with an electronic health records Experience working with scheduling programs Knowledge and ability to learn and apply job functions, and minimal medical terminology knowledge Soft Skills: Ability to work independently and as a team, and maintain good judgment and accountability Demonstrated ability to work well with health care providers Strong organizational and time management skills Ability to multi-task and prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others New York Residents Only: The salary range for New York residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RED, #RPO --s-p-m1-- By applying, you consent to your information being transmitted by Monster to the Employer, as data controller, through the Employer’s data processor SonicJobs. See SonicJobs Privacy Policy at and Terms of Use at



  • West Nyack, New York, United States UnitedHealth Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at UnitedHealth Group. As a Patient Services Representative, you will be responsible for providing exceptional customer service to our patients, ensuring a positive experience from the moment they walk in the door.Key ResponsibilitiesRegister...


  • West Nyack, United States UnitedHealth Group Full time

    Adheres to standards of professionalism set by the Practice Always maintains professional appearance by adhering to dress code and wearing identification badge Demonstrates and maintains professionalism in behavior and courtesy toward the patients an Patient Services, Representative, Patient, Insurance, Healthcare, Office Supervisor


  • West Nyack, United States UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...


  • Nyack, United States WMC Health Full time

    Job Details: Summary:The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services.Responsibilities:Assists patients in the checking in/checking out process and completing necessary paperwork.Educates...


  • Nyack, United States WMC Health Full time

    Job Details: Summary: The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services. Responsibilities: Assists patients in the checking in/checking out process and completing necessary paperwork....


  • West Chester, Pennsylvania, United States ChesPenn Health Services Full time

    About ChesPenn Health ServicesChesPenn Health Services is a network of community health centers dedicated to providing quality, integrated, and culturally sensitive medical, dental, and behavioral healthcare to adults and children. Our mission is to create a healthcare home for every person living in the communities we serve.Job SummaryWe are seeking a...


  • West Nyack, United States Optum Full time

    Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York, Crystal Run Healthcare and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut. Work with state-of-the-art technology and brilliant...


  • West Nyack, New York, United States Old Navy Full time

    Job Title: Asset Protection Service RepresentativeAt Old Navy, we're looking for a skilled Asset Protection Service Representative to join our team. As a key member of our Loss Prevention team, you'll play a vital role in maintaining a safe and secure work environment.Key Responsibilities:Maintain the employee entrance, ensuring it's secure and...


  • West Harrison, United States Summit Health Inc Full time

    Essential Job functions:Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner. Answer the telephone promptly and dea Patient, Representative, Customer Service, Service, Nurse Manager, Retail, Healthcare, Scheduling


  • West Nyack, New York, United States HC&N Healthcare Solutions Full time

    Patient Services LiaisonHC&N Healthcare Solutions is seeking a Patient Services Liaison to serve as the liaison between patients, families, and our current staff. This role requires disseminating information gathered to the appropriate department and Administrator to ensure our patients' feedback and concerns are addressed and resolved in a timely manner.Key...


  • West Nyack, New York, United States Veolia North America Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Veolia North America. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Handle...


  • West Orange, United States Summit Health Inc Full time

    Patient Service Representative. Essential Job functions:Greets visitors, patients, and families in a friendly professional manner and directs them appropriately. Maintains an efficient patient flow through the registration process and provides excell Patient Services, Representative, Patient, Customer Service, Office Supervisor, Healthcare


  • West Nyack, United States INTERCOS Full time

    About Us Imagine the innovation and expertise behind the worlds leading cosmetic brands, brought to you by a distinguished Italian company with a legacy of excellence. Since 1972, Intercos Group has been at the forefront of color cosmetics, pencils, nail polish, skincare, and personal care products. We pride ourselves on being the only cosmetics...


  • West Nyack, United States Intercos Full time

    About UsImagine the innovation and expertise behind the world’s leading cosmetic brands, brought to you by a distinguished Italian company with a legacy of excellence. Since 1972, Intercos Group has been at the forefront of color cosmetics, pencils, nail polish, skincare, and personal care products. We pride ourselves on being the only cosmetics...


  • West Chester, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn...


  • West Chester, United States University of Cincinnati Health Full time

    At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-c Patient Services, Representative, Patient, Healthcare


  • Nyack, New York, United States HC&N Healthcare Solutions Full time

    Patient Services SpecialistHC&N Healthcare Solutions is seeking a highly skilled Patient Services Specialist to join our team. As a key member of our staff, you will serve as the liaison between patients, families, and our current staff, ensuring that patient feedback and concerns are addressed and resolved in a timely manner.Key Responsibilities:Develop and...


  • Nyack, United States HC&N Healthcare Solutions Full time

    Patient Services Specialist Skilled Nursing & Rehabilitation Center is looking for a full-time Patient Services Specialist in Rockland County. This position is full time, 5 days a week, with one weekend day required. Serve as the liaison between patients, families and our current staff, including disseminating information gathered to the appropriate...


  • West Jordan, United States Intermountain Healthcare Full time

    Job Description: You will represent Intermountain and serve as the point of contact for patients entering Intermountain facilities. We look for individuals who embody Intermountain's values and focus on establishing collaborative relationships with patients and fellow caregivers (employees) to deliver the highest level of customer/patient satisfaction. You...


  • West Chester, United States PeopleShare Inc Full time

    A medical billing company in West Chester, PA is seeking a Patient Solutions Customer Service Representative! Patient Solutions Customer Service Representative Job Details: Schedule: Monday-Friday normal business hours, and every 3rd Saturday Pay Rate: $18.00/hr Patient Solutions Customer Service Representative Job Description: Make outbound calls to...